Tongass Federal Credit Union, Ketchikan, AK

Tellers were courteous and quick. Able to complete transactions in timely mafter. Clean, quite very secure feeling.

Awesome customer service! They are very courteous and friendly in the mortgage dept which is very different from my experience.

They are the BEST bank EVER! I have a home loan with them and rent it out. My renter didn't pay and since I don't live there I didn't notice. They called me and told me so that I both didn't get a late fee but also didn't get the dreaded mortgage late payment on my credit. Amazing!

I have been with this bank for a long time and they are very fast sometimes and other times there slow, because of all the people that come in everyday.

Everytime I've called I'm on hold 15-20 minutes. And they don't get back to me until an hour later or longer... The new card I've been sent won't activate and they've just sent me in a circle with being on hold and the card activation number.

You should NOT HAVE TO WAIT ON HOLD FOR 75 OR MORE MINUTES TO SPEAK TO ANYONE!!!!!

They are the BEST bank EVER! I have a home loan with them and rent it out. My renter didn't pay and since I don't live there I didn't notice. They called me and told me so that I both didn't get a late fee but also didn't get the dreaded mortgage late payment on my credit. Amazing!