CCB Community Bank, Andalusia, AL

My card is cut off again while I'm on vacation, of course after closing hours. So I've been using cash app to send money to a friend to pay for all of my stuff, in normal CCB fashion now they have declined me using cash app, so I'm over seas with no access to any of my money. Might I add I have a permanent travel advisory.

Have been a customer of CCB for over 15 years and have always had top notch service. Even after moving to Birmingham still continue to bank with CCB. They know how to take care of their customers!!!

Piss poor customer service if your not a member I guess. Delt with LeAnn and Debra Bush. I am purchasing a truck and trailer from a member. I spoke with Debra who said she would call me as soon as the wire transfer came to them so I could ask the finance dept when they would release the lien so we could transfer the title since i took off this afternoon. Well my finance company called at 1219pm and said they were sending it then. I waited to hear from CCB. After an hour and a halfi called and was transfered to Leann in the loan dept who told me that Debra had brought the wire transfer to them an hour ago. I then asked about releasing the lien and she said she didn't know anything about it that Steve Frasher would do it when he got back in and she would call me. I asked when he was expected back and I was told he doesn't answer to anyone so he comes and goes as he pleases so she didn't know. Well another two hours later I finally get a call from Debra saying the transfer was in. Finally at 455pm after the tag office was closed LeAnn calls and says the ladies next door have released the lein.. Wonder why they couldn't do it 4 hours earlier so things could have gotten done? They definitely aren't in a rush to help anyone. I also left Steve a message that was never returned.

Great people to deal with with your Banking needs.

Great staff. Always friendly and helpful. You are treated like a valued customer, not just a number.

My card is cut off again while I'm on vacation, of course after closing hours. So I've been using cash app to send money to a friend to pay for all of my stuff, in normal CCB fashion now they have declined me using cash app, so I'm over seas with no access to any of my money. Might I add I have a permanent travel advisory.

They could drop that $3 fee they charge every month for providing a billing statement which is part of their job. I'm tired of their mistakes