Tower Loan, Bessemer, AL

Corey was so nice, funny and helpful, I hope he's there the next time I'm in.

I spoke with Tom Q the manager on 11/2/2017 told me I was approved for a loan, I told him I would come on 11/3 to bring my paystub and ID he said that's fine if I could come he would be there till 7:30. They call back about an hour later ask me could I come today to get the loan again I told them no it would be the next day. I drive there today Tom greets me and Thanks mr for coming the Nigeria guy took additional information reference etc, than he tells me he can't find my loan paperwork. He ask another Tom and the the manager Tom they both say it's on someeone's desk than he goes to Jessica the supervisor and he comes back and say sorry you are not approved. I say what do you mean Tom told me I was I want to speak to Tom so he goes to Tom and he goes she was approved and the Nigeria guy say no it wasn't than Tom goes can we do anything lower it for her and the Nigeria guys say no. Than Tom comes to me and say you were not approved I tried to call you twice yesteday idiot you clearly said right over there a second ago I was aapproved why are you lying to my face. He goes I am sorry about that we can't give you a loan than I go to the idoit Jessica and she lies we tried to call you yesterday. They are a bunch of frauds do not go to them, I am filing a complaint with the BBB and on their social media sites so everyone can know that they are a fraud and mislead potential customers.

The representatives call in to ask about payment before the due date and even on the day of payment. They are rude, report your account as 30 days past due BEFORE 30 days passes. Do business with them at your own risk. It's like doing business with the mafia.

I have no complaints so far, staff treated me kind and they did everything they said they would do over the phone! The interest rates are affordable, low payments....If everything continues in this order, after I pay off, I will definitely use them again!

This is the most unorganized and UNknowledge me place I've ever had to deal with. They took an extra payment out of my account 3 times and then when I asked questions nobody knew the answer. I'm so glad I have them paid off. I will never use them again and surely wouldn't recommend them for anything.

This was the worst experience ever I never received the loan and I called the Bessemer office repeatedly to no avail one lady there needs training in customer service. I spoke with the manager and someone else and was told they would email the home office to see what happened with the funds and I have heard back from anyone. The only reason I’m giving one star is because I can’t post it if I don’t give one.

wonderful experience with this company. very prompt and professional. Completed transaction in record time. Knowledgeable staff

Tower Loan personnel are very helpful and easy to work with. I brought in the information they asked for, the paperwork processing went and quickly.