UARK Federal Credit Union, Fayetteville, AR

Great in person customer service. Phone customer service is useless and is handled by a 3rd party company, secure chat in the app does not work, and it’s nearly impossible to get ahold of a actual employee at the branch when calling. The app requires secure email verification, but never sends the verification email. The seasonal promo emails come through fine but when the verification is needed it is never sent. I have given this bank a 2 year chance being local, but will be switching back to Simmons.

Page and Betsy were the nicest tellers. It was always enjoyable to pull up and check on my money. I miss you guys.

I have always banked with UARK FCU and I have been taken care of on countless occasions,. The employees have always done an exceptional job with customer service. I am not really the type to write reviews but Paisley at the Van Asche location has exceeded the high standard set there and taken care of me throughout the years on multiple occasions. She is a STAPLE employee with UARK and she has made my experience with UARK a memorable one. I love this local bank and the people in it.

Was charged multiple over draft charges for a bill after it was rejected **even though funds where in account**! After rejecting the bill twice, it tried to come through later in the month. And I was charged 2 over draft fees for the ttransaction. After admitting they did not know what why it was rejected in the first place they then claimed that my bill never tried to come thru in the first place even the I could show them from the phone company when it tried to go through. Instead of refunded the fees they claimed it was not their error so they could not refund the fees. This is not the first time I got the run around on fees from them. They will hold your ACH transactions for a full week. All the while any debit card transaction comes out immediately. So when you spend 0.04 more than you should via debit card thats it when they will try and process your ACH transaction to get you with a fee. Very shady business. Every time I have confronted them about it it is somehow not their fault or there is nothing they can do. Would not trust these people with my money ever again. If you do be aware they will try around every turn to take it from you.

While living in Arkansas for half a year I made the unfortunate mistake of going through UARK to purchase my vehicle out of its lease. This has got to be one of the most inconvenient institutions I have ever had to deal with. The process for getting my loan was very smooth. After processing the loan, the bank asked me to provide the title to my vehicle, which I did in person once I received it from Kia. After about two months I get a call from a supervisor stating that they needed my title - which I thought was very odd considering I had already dropped it off in person. After they investigated they concluded that it had been mailed back to me because the bank wasn't listed on the title as lienholder, something Kia failed to do. However, the title was lost in the mail and never made it back to me. It took me 8 MONTHS to get a duplicate title processed. To add insult to injury, their online banking system may as well be nonexistent. It is USELESS past checking your balance - and that's on the slim chance you are even able to log in. And God forbid you forget your PIN! Good luck trying to get it reset. Their system that is supposed to send you a reset code doesn't work. You have to call the bank to get them to reset it - and good luck talking to a live person without having to wait for a callback because they are at all times "experiencing high call volumes".

I've been with Uark FCU for 11 years and they're always my first choice for auto, personal, and mortgage loans. Their rates consistently beat the competitors and the customer service is top notch. Serena, the mortgage loan officer, went above & beyond and was super helpful during the mortgage underwriting process. I won't hesitate to use them again in the future.

Great in person customer service. Phone customer service is useless and is handled by a 3rd party company, secure chat in the app does not work, and it’s nearly impossible to get ahold of a actual employee at the branch when calling. The app requires secure email verification, but never sends the verification email. The seasonal promo emails come through fine but when the verification is needed it is never sent. I have given this bank a 2 year chance being local, but will be switching back to Simmons.

Worst customer service and the most inconvenient services ever. Impossible to speak to someone. Impossible to reset password. Every month there is another issue with them. 10 Months later and still I can not stress enough... STAY AWAY FROM THIS BANK!!!!!