First Horizon Bank, Pocahontas, AR

The staff is very rude & billing is very incompetent, their mistakes are put on the patient & unfortunately Dr Savu has no clue that he’s paying this billing dept. (to wait a year later & hit the patient with unknown charges & want them to pay a lump sum, before they get any procedure done & refuse to let the patient know this before going in for the procedure, when their prior balance was $0.00) to handle his billing & they have no clue what each are doing nor does the office manager, they are all bullies but yet Dr Savu backs their incompetence & allows billing, who all of sudden decide to do their jobs in Dec.,for end of the year for the prior year 😳 Who does this? Do they not know how to write off & make adjustments for 2020 & address the patient at that time 🤷‍♀️ Totally ridiculous & is NOT & shouldn’t be the patients fault nor should the patient have to suffer & their procedure be cancelled because none of the billing is on the same page.. I was told 3 different amounts before my procedure & than they cancelled my procedure anyway..Apparently they have 2 different billing methods that the billing can’t even get straight lol I finally said I’ll just do my MVA instead & forget about the rest, they denied me that as well..BAD BUSINESS!!!