Farmers and Merchants Bank, Stuttgart, AR

Love hometown banks

Miss the drive thru tellers.. thinknthere should be at least 1.

I had an air conditioner go out and went to Home Depot to pick another one up. Had plenty of money in my checking not to mention more in my savings and my card wouldn't go threw. I figured it was a limit on the card. So I checked the limit on line there was none. So I tried to run the card as both creidt and debit, still the same problem it was declining my card everytime. So I added a limit to the card for well over the cost of the air conditioner thinking that might solve the problem, it didnt. So I called customer service to see if they could fix what ever was wrong on the banks end, closed for the weekend. Called the number that you would use for a lost or stolen card, they also couldn't help and it was the only option that didnt tell me the bank was closed. So they put me threw to Visa and told me they could help, they couldn't and told me only my bank could fix whatever was wrong. So because my bank has no way for you to call and adjust anything on your card during the weekend my wife and kids have to sit in a hot house until Tuesday because Monday is a Holiday. If I'm banking with you there should never be a time that my money is unavailable to me. My family shouldnt have to go without because you dont have someone looking out for these types of problems.

Awful communication skills from anybody in the financial division.

I had an air conditioner go out and went to Home Depot to pick another one up. Had plenty of money in my checking not to mention more in my savings and my card wouldn't go threw. I figured it was a limit on the card. So I checked the limit on line there was none. So I tried to run the card as both creidt and debit, still the same problem it was declining my card everytime. So I added a limit to the card for well over the cost of the air conditioner thinking that might solve the problem, it didnt. So I called customer service to see if they could fix what ever was wrong on the banks end, closed for the weekend. Called the number that you would use for a lost or stolen card, they also couldn't help and it was the only option that didnt tell me the bank was closed. So they put me threw to Visa and told me they could help, they couldn't and told me only my bank could fix whatever was wrong. So because my bank has no way for you to call and adjust anything on your card during the weekend my wife and kids have to sit in a hot house until Tuesday because Monday is a Holiday. If I'm banking with you there should never be a time that my money is unavailable to me. My family shouldnt have to go without because you dont have someone looking out for these types of problems.

Awful communication skills from anybody in the financial division.

Love hometown banks