Arizona Central Credit Union, Flagstaff, AZ

I am so much disappoint with this branch. I am an international student. I went there for an auto loan. Gave them every required information and I have a guarantor with me too. After checking everything they told me I am going to get the loan. So, I hold the car with 400$ I was about buy . After 4 days later, they told me I am not going get the loan as I am not a permanent resident or US citizen. So much unprofessional! If I am not eligible, why did they even let me apply! I will never go back to "Arizona Central Credit Union".

Why can't we use the atm during the day? I cant deposit into the atm?! Why? Things would flow faster if the atm would be able to let us deposit.

This is the worst bank or credit union I have ever been to. The people are not nice, their institution is difficult with many fees. They also no longer do shared banking deposits. Their atm drive through does not work either. Don’t waste your time.

ATM is either flat out not working, not accepting deposits or as I just discovered will accept your deposit but the transaction would just cancel. Nothing wrong with the check or the process, just flat out cancelled at the end. This is pretty annoying as someone who works odd hours and gets paid right before the weekend. Also, I don't think I've ever been able to set up mobile deposit on my app. Never been given the opportunity.

As a member of Truwest, this bank is the only location in Flagstaff, AZ, that I am able to complete any physical banking at. Today, I arrived 5 minutes before the bank opened; I was attempting to make a cashier's check. After waiting for 5 minutes, I saw the employees unlock the doors. I left my car and began to enter the bank. I was stopped by a woman who asked me if I bank with them. I was getting a money order made, so I simply replied with this. The employee was then extremely rude and aggressive in asking if I banked with them. I quickly replied that I bank with Truwest. I was promptly turned away. I am a college-aged male, and the same animosity was not shown to other older customers entering the bank. I understand policy changes due to COVID-19, but for someone who actively banks physically with this location I was very off-putting.