Navy Federal Credit Union, Sierra Vista, AZ

Worst bank I have ever been a member of. Save yourself aggravation and go elsewhere.

Nice the updates seem to be done. New to using them for our banking needs.

Good bank but the ATM is never open when I get there, it's always says "temporarily down sorry for the inconvenience" and it's a pain in the butt. They need to fix this.

I have had interesting (bad) experiences with this Branch. In the Fall of 2018 (Last Year) I went in to request a replacement card. The teller I was talking to was on a personal call complaining about the rain, and though I gave her my information and all my cards she wasn't really paying attention to me. I was made to wait for 30 minutes for my card, at which point the teller had finished her call and gotten my card for me. In a hurry and running late, I left. It took a week before I realized the card they'd given me didn't work at all, the name on it was incorrect, and I couldn't use it. I called the # and the answering agent told me he didn't see a card issued from my account. So I returned to the branch. Frustrated I explained how I had tried to give my information to the teller who was too busy complaining about the weather on a personal call on company time. The teller I explained this to, got really rude with me claiming that there was nothing wrong with my card at all, the name on my card was the name on my account, and the previous teller wasn't responsible for my mistake. One of the other tellers offered to correct my name in their system, sat me down, and asked me when I'd moved from Florida and what my new address was. Having had my online account hacked I figured this MUST have been the hacker, and I explained I'd never lived in Florida but in 2015 my account was hacked from Florida, and I received a text while visiting my friend to advise me of changes to my account. I was issued a new card and allowed to reset my pin. I told them I was going to check it in the ATM, to make sure it worked. When I checked it, the balance it came back with was incorrect and I went back in. I explained that this wasn't my account, there was too much money in it. The same girl who had gotten rude with me said, 'so now you're upset that you have too much money?' And I said, this isn't my account, I shouldn't have this much money in it. My job pays me well, but not THAT well. They asked me to put in my social security #, and both girls about freaked out. 'Where did you get this card?' The teller who'd helped me asked, I explained that personal call gave me the original card while complaining about the weather. It turned out that I had been walking around with access to someone else's account for a whole week. As I explained it to my appalled family I said, it's a good thing I'm not a crook! Can you imagine the scandal? And that poor lady's account deposits sound like a retirement fund, she's probably on a fixed income. Needless to say it ultimately was fixed, but it is something that I doubt I'd ever forget.

These people are great and helpful and efficient. Not sure who the folks that go into this bank looking like poor crackheads and panhandling vagrants are (since you're supposed to be military or related I thought to have account) but they must have an account at the bank. Guess that's just the normal filthy lack of concern or personal pride some folks have in a desert town where there's very little to live for. But again....they have bank accounts so that's good, right?

Worst customer service I have ever experienced certainly expected more from a bank and was my first time in the branch as a new customer makes me mad I changed banks. Super rude gal at door and service person who helped me open an IRA was equally cold, unprofessional and unhelpful. Not a single "welcome to Navy Federal glad your here" nothing, people seemed miserable. Exact opposite of all the fluff on website about credit unions being family and friendly, what a joke! Don't come here.

The outside ATM only accepted deposited cash a few bills at a time, not 30 at a time like it advertises. And it is still slow to process the transaction.

Canceled my credit card without consulting me. Said it was the only way to fix an issue I was having. Again, they canceled it without informing me or giving me the option. It has caused a lot of problems for my family since they are overseas and I am not with them currently. Then told me I would get my card in the next 72 hours. Turns out it was actually a 7-10 day business delivery. Then found out I could have had a digital version sent but it wasn’t done correctly so I’m ineligible to receive it. I am so angry and frustrated over the situation, I genuinely don’t know what to say at this point.