Community First Credit Union, Clearlake, CA

Mariah Sharpe from the Clearlake Ca branch was so kind and helpful to me. Mariah assisted me on matters that I did not understand with my transactions. As well as, assisted me on refinancing my car from my current creditor, in hopes I get approved to move the account over to my local branch. He patience, kindness, and determination to help me, meant more to me today than ever. Thank you to Mariah Sharpe for being so amazing to me.

Toni has been amazing to work with! She’s super responsive and willing to answer all the questions I had about a car loan. I would recommend working with her to any of my friends and family.

Mariah helped me open up me and my daughters accounts. She was awesome!

It was fast,easy,& seamless with an appointment. The Financial Services Rep, Araceli Sepulveda, was very knowledgeable & helpful in helping us decide which accounts would best suit our needs. We've been members for about 5 years and will certainly continue to entrust our finances to Community 1st Credit Union!

I’ve been working with Toni at Community First Credit Union for years and I wouldn’t trust anyone else to help me with my finances. Toni has a lot of experience with loans and always takes the time to explain things in a way that’s easy for me to understand. I’ve also used her as a notary and she’s always been able to fit myself and my family into her schedule making it convenient for us. Thank you Toni!

I used to love this bank when I first got my account. I believe I’ve been banking here for 8 years… However now you’re lucky if you can access your account, deposit money through the ATM, or transfer money from another bank to your account. I came in today and was told I couldn’t make my car payment using my husbands Wells Fargo card. I simply told the clerk that I have used it every time with no issue… Plus if his name is on the account and bank card I don’t see why it should matter but if it’s their policy I obviously understand but I don’t see a problem with bringing up an inconsistency that I’ve experienced. This woman (Toni Efestione) came over, rudely interrupted, and laid into me with an attitude that I was most certainly not deserving of. My life is trash and the world is hard so I wasn’t giving the clerk a hard time I was simply just bringing the problem to her attention… however Toni basically says, “Well you could’ve just called and made a payment over the phone.” I explained to her I couldn’t do that either because I had tried and they told me I wasn’t able to do that. Idk. Oh and my favorite “Our policy is black and white.” This whole bank is a joke at this point. The friendly faces that used to give top tier customer service obviously doesn’t exist anymore. Idc if the customer before me was the scum of the earth to them… In a customer service based job you take a deep breath and treat the next customer with the kindness they deserve. Their problems and inconsistencies shouldn’t be my problem and their frustrations shouldn’t be taken out on their customers. You would think as an ASSISTANT branch manager you’d be giving excellent customer service to move up a rank, but I guess she must not like her job that much or value her customers enough.

Sarah is amazing! I love this bank! She patiently helped me transfer my account when my wallet got stolen. What a mess! Thanks again for all your time and help!

Community First Credit Union is truly a local bank. As a senior in this little town of Clear Lake, we are easy targets. Our local branch manager Sarah, took the time out of a busy day to help me with an account transaction that had been fraudulently set up. I truly appreciate the personal customer service available each and every time you walk into our local branch. It is great to know people by their first name and feel like they are all a part of your family. I am blessed.