Patelco Credit Union, San Bruno, CA

My dad and I came to the branch today to close out his IRAs that had only a few hundred dollars in them (he wanted to consolidate to one account at another bank). But the banker was lazy and instead convinced him to keep the accounts—telling him how he’d have to pay taxes and how he was making $20 in interest a year. I imagine this was because there was a long line of customers waiting. Unprofessional.

Started using this branch about 6 months ago, yes its not crowded and good service, except suddenly on Thurs. Feb 26 2015 the Manager said that they will not be doing business inside the branch after March 21 because of a Migration and that I should only use the ATM outside. I told her I usually deposit CASH and don't feel safe feeding the ATM cash. She didn't seem to clarify, and handed me a document that actually when I read it said that the Migration was to add features to the ATM. Management at this location is dysfunctional, uninformed, aloof; she really seemed ignorant of Privacy and Information Security issues. I would think they would want customers to come inside otherwise the branch could close down like the one on 2nd Street near Howard in San Francisco!

I used to bank at a larger institution till the customer service drove me out. Patelco has been very honest and awesome for me. The service is stellar and they always try to go the extra mile. I haven't tried any of their financing services just checking and savings. Love the place.

Great Service. The agents were very personable. Quick service. I applied for an account and was done in less than 20 minutes. Every time I go in I'm treated like a valued customer. I recommend Patelco to all my friends.

ATM not able to take deposits every other day , 6 people working and one helping customers

I came to see a mortgage officer about 7 years ago. She was nice first but after that she never talked me again. I emailed her how I can get a mortgage but she never responded my emails. I went to the brunch several times but she was never available for me. She totally brushed me off because I think I was not qualified for higher mortgage. She made me feel worthless. I was depressed for a while, but my colleague introduced me Guild Mortgage, and they were fantastic. They helped me buy a house. Do not go to Patelco; go to Guild Mortgage. They treat you like a human.

San Bruno branch’s Indian manager and new assistants who are still on training, don’t care about ATM machine issues. even customers complain about didn’t return card and money from ATM machine. taking times forever. Very bad service. I will NOT deposit money again and won’t do business with them. BYE!!

I went to deposit money at the ATM for this location and it took money without depositing it into my account! There was an error so it didn't give a receipt. I talked to Patelco and my bank and they weren't able to do anything, so the bank essentially stole my $30. Don't trust Patelco ATM's.