Loan On Time, San Jose, CA

Incredibly not professional. Overlooked many details and turned out to ask customers to pay an unexpected high fee to close an equity loan, which was not communicated with the customers at all. The estimated closing fees kept changing till the last minute, right before the signing. So the customers were rushed to sign and no time to respond.

Incredibly not professional. Overlooked many details and turned out to ask customers to pay an unexpected high fee to close an equity loan, which was not communicated with the customers at all. The estimated closing fees kept changing till the last minute, right before the signing. So the customers were rushed to sign and no time to respond.