OneMain Financial, Santa Rosa, CA

Very disappointed! I was told on the phone that they would get back to me the same day or next day. It’s been two days since I applied, not only I didn’t get a reply from them but also they are not answering my calls. Please have some courtesy at least to let your customers know if their loan is approved or declined.

They're a sub prime lender, in which you can get approved with them with a low score, but you pay high rates. A few years ago (right after merging with Springleaf) I got a personal loan here and got talked into refi'ng my car to get more out at a lower rate than unsecured. So take my 5% auto loan to like 16% for additional cash with one main. Dummest mistake I made. I looked at statements over the almost 2 years, and when I saw my payment broken down, more was going to interest than principal. Makes sense in the beginning but 2 years on? I got wise and refinanced back to a regular auto loan with someone else. I owe just a bit more than what my car is worth, even with attacking the loan with additional payments. I could have had my car almost paid off by now if I never had switchd to one main. Eventhough I refi'd away from one main, I have years left to pay off my loan, because the loan amont was still so high (because the payments I made mainly went to interest). Be aware and know your options if you apply here. That is all. Do your research

This is my only source of debt. I renewed/refinanced at the beginning of the year . I was signed up for automatic debits on the 5th without my permission. One came out and I over drafted, I got a big fee from my bank. So, I called in and asked to be taken off automatic debits. The rep said ok, but it only worked for that month. The next month I was in the same situation, big overdraft and fee from my bank. I called in again and scheduled payments on the correct days through October. It worked for 2 months. This month, I was scheduled for the 14th, they reverted to the original date of the 5th without telling me. Now I am overdrafted with a fee from my bank. My bank will not refund the charge because they see me as a risk who frequently overdraws, even though I have asked one main several times not to auto debit me on the 5th, but rather to charge me on my payday. How can companies like this expect us to be 100 percent on time all the time with no question if they do not provide the same standard of service?

Just had a terrible experience with Jasmine which ended with her hanging up on me when I asked questions about a personal loan. Awful customer service, stay away! These guys offered to refinance my auto loan from 3% to 15% in order to give me a personal loan.

OneMain Financial helped me get my debt under control during a difficult time. Great customer service as well.

Loan officer was very knowledgeable and efficient. He made it an easy experience.

Loan was very easy to go through. I'm really satisfied with your guys professional service. Thank you