OneMain Financial, Visalia, CA

I tell you what, really not sure how these guys have such high ratings. OneMain came up as recommended for me, so before applying I read their disclosures, and then proceeded to apply. I am self employed, so I checked that box, with no disclosures on what would be expected to prove income. I’ve only been an official business for 9 months, so don’t have a tax return reflecting my current income, but have purchased two vehicles in the last year (Ally/GM Financial) with both companies accepting bank statements to prove income, but OneMain won’t and does not disclose what’s required until after applying. The thing that was very concerning is I applied for $4500, they approved me for $12,500 pending received documentation, and gave me the option to share W2 or give access to see my bank account deposits, just to turn around and say it’s not acceptable. I was called my a lady at the Visalia branch who was rude, didn’t have a manager available, so transferred me to the Tulare branch, where I got equally rude treatment, and was told that I should of called before applying. This was a complete runaround, and waste of a credit ding, and it was painfully obvious that I wasn’t worth their time to even explain, without a W2.

Jason was very helpful and responsive, thank you for helping me in my hard moments.

Don’t go to this place. This bank will run your credit, qualify you for whatever amount & make you an appointment to finalize everything. This is exactly what happened to me. I went in with Marcos to finalize everything. I was waiting when another woman came to talk to me on his behalf saying he made a mistake and we can’t proceed. The manager wouldn’t speak to me so I called him. He stated he “called me & I didn’t answer.” Which it is completely untrue because I have to have my phone on me for work at all times, nor did I have a miss call because if I did I would have not left early for work to meet with him. A complete waste of my time. Do yourself a favor and don’t attend to them.

This is not a good place to go if you are really needing help. I wanted a simple loan to pay off some credit cards. They tried to talk me into paying off my car at the same time. They said I'd be saving money in the long run, I sat there for over an hour with an approval. Then "Juan" says I'm sorry we can't help you. No explanation or anything. I was pissed and I left.

The people there are rude and don’t explain why your payment is going more towards interest then your principal amount, they don’t return your call after 24 hours!, when your talking they cut you off from speaking or explaining to them. I have no problem paying my loan BUT I do have a problem with bad and rude service. I would not and will NOT recommend The office in Visalia BUT will GLADLY Recommend the office in HANFORD!!! The office in Hanford is a 5 star Office, in visalia it’s A half of one star. The main person there that is rude in the Visalia office is Juan!

Amanda was the one who helped me. She was very patient in the process while I waited for my documents to given to me by my employer. She checked in frequently and guided me through their process.

Awesome customer service! Always very helpful

Don’t go to this place. This bank will run your credit, qualify you for whatever amount & make you an appointment to finalize everything. This is exactly what happened to me. … More