U.S. Bank Branch, Yreka, CA

I have banked with them for 21 years. There are no perks, no benefits, and they have no interest in helping their customers financially, in any way. Period. I have had hundreds of thousands of dollars in my account, and still do not feel they appreciate me choosing them and staying loyal for all these years. Even through branch closures that were inconvenient I stayed and chose them. No more. I am now searching for a bank who will value me as a customer.

Just as good a place as any to get money out. No extra fees and good location. Never excessively busy either.

This bank is commanded under excellent management and the personality of each teller is perfect for their customer service role. I have been banking here for almost 5 years and I could not imagine a more enjoyable experience. Amazing place because of the amazing people!

The worst customer service I have experienced out of all US Banks, (one of the reasons I chose US Bank is convenience of most branches being open 7 days a week and a good customer service). The bank teller was very polite and understanding, the branch manager on other hand was very rude and careless. I understand that certain policies are out of their control, but when asked to transfer money from savings to checking teller was very responsive and willing, the branch manager started telling here that customer can do it himself on his account over the internet. REALLY? Is this how you were thought to treat your customers? It's not like I was holding the line, there was literally nobody at the branch, except me. US Bank needs to have a talk with this manager, because she can't assume that it's ok to treat the customer that way simply because next branch is 100 miles away, at least that's where she was sending me to resolve the issue the following day, because transaction is complet after 24 hours. And they were told straight out that I had to drive all the way from LA to make a perches and didn't think that branch from branch is going to be that different. I just wish I could give it, not just zero, but a negative star.

No lines, friendly, helpful staff. This has been my long-term bank. I will be staying with them.