Frontwave Credit Union - Yucca Valley, Yucca Valley, CA

**It's almost impossible to understand customer service over the phone, because they are outsourced.** I have been with Frontwave Credit Union for 5 years now, and I have done most of my banking at this branch in Yucca Valley. There are some things about having an account with Frontwave that I enjoy, but I realize I would be able to get those at other credit unions, too. I originally joined Frontwave as Pacific Marine, and I was referred by a family member to sign up. There are very limited locations of this credit union, and depositing money around the country is difficult unless you are in proximity to a military installation. This location is decent, but the people that work here aren't friendly, and it leaves a lot to be desired. I prefer to use the ATM, but there is about a 25% that it will be broken at any given time.

They are a great banking institute and Sal Nunez and Krislyn Medina have both gone out of there way several times to make sure all my banking needs were completely exceeded. They are both a great asset to this company and I will bank no where else. Please thank both of them for their great customer service.

Great service inside the bank. But the atm has not been taking deposits after hours recently. On 5 different nights in the past month, the atm won't take deposits. There aren't any other locations nearby to go to. It's becoming very frustrating.

They are always pleasant very helpful and well informed regarding banking and lending opportunities.

They print out your card there and anytime I had a problem or issue with my account it was handled completely.

**It's almost impossible to understand customer service over the phone, because they are outsourced.** I have been with Frontwave Credit Union for 5 years now, and I have done most of my banking at this branch in Yucca Valley. There are some things about having an account with Frontwave that I enjoy, but I realize I would be able to get those at other credit unions, too. I originally joined Frontwave as Pacific Marine, and I was referred by a family member to sign up. There are very limited locations of this credit union, and depositing money around the country is difficult unless you are in proximity to a military installation. This location is decent, but the people that work here aren't friendly, and it leaves a lot to be desired. I prefer to use the ATM, but there is about a 25% that it will be broken at any given time.

They are a great banking institute and Sal Nunez and Krislyn Medina have both gone out of there way several times to make sure all my banking needs were completely exceeded. They are both a great asset to this company and I will bank no where else. Please thank both of them for their great customer service.