High Country Bank Buena Vista, Buena Vista, CO

Avoid this bank. After saying yes to a land loan, giving me confidence to put in an offer and start the loan process, 2 weeks in they turn around and tell me that the property is too far from their branch office and they can’t issue the loan. Shouldn’t that have been the first thing they checked? I will never bank with High Country Bank, and will tell everyone I encounter not to either.

The first time i’ve ever needed to say i’m only posting one star because 0 is not an option. Customer service in person was mostly nice inside the bank, besides slight attitude when greeting some customers in the drive through and a teller that was replacing a debit card for me making a comment about “not using her card in town because of the foreigners that work here during the summer” and then trying to say “but they’re nice people.” Moreover, the past month had some speed bumps with vet and health issues so i was a bit behind on ACH payments, while one went through, and one double charged for some reason I was charged almost $100.00 in $30.00 increments of late fees due to the auto payments not going through. if these every occurred with Bank Of America they were able to refund those fees when i got the account current. But with HighCo, I don’t see why i’d put money for my bills in the bank over the weekend when a % of it is going to be taken out before the bill payment processes. I called last friday to BV, they were rude and had no compassion - while i recognize it’s not OK to be behind, it’s also what happens when life happens. I called Salida and the rep/teller was helpful and said she’d spoke with her supervisor and checked my banking history which is a year or more, and that they could refund $60 of the $90 that was taken from the money I put in for bills, and she hoped it didn’t happen again and I said that i wouldn’t let it. She said she would the supervisor would process the refund immediately, I checked friday and over the weekend and it didn’t happen. Called first thing today, Monday and spoke with the supervisor Lynn who said that she never agreed to process a refund to my account and told me how busy they were Friday due to a open house as if that matters to me. Yes it’s my fault for not remembering the tellers name that i spoke to, but it’s also their job to communicate clearly their decisions. It’s unprofessional to tell a client or customer one thing that is helpful and beneficial to them, and then when they call inquiring about what the bank said they would do for you, the bank gaslights you and says they never agreed to it. While i know it’s probably a recorded line and that may not be accessible to them I know now the only option is to go back to a better corporate bank. And i know losing me as a customer isn’t much of a loss to the bank, just like them charging overdraft fees instead of just allowing a ACH payment to make the account go negative isn’t helpful, when struggling to pay bills. Because if i’m behind on a bill, that doesn’t actually cost the bank anything when I am able to make it current within a couple hours or days of noticing that it was overdrawn. While taking $100 from someone who is already struggling to be current on their bills only causes the client to struggle and stress more. Note to Professionals: Be clear in your communicate and don’t tell someone something they want to hear and then pretend you never said that to them.

Nichol McCoy at High Country Bank has been a pleasure to work with! She got a mortgage loan closed and funded in tight timeframes, across the holidays, with a brand new customer that has a fairly complication file. I would not hesitate to recommend Nichol or HCB for any lending needs. Thanks Nichol!

I've had an active account with HCB for the past 2 years and I've been more than delighted with how I've been treated. When I opened my business account, the printer was down so the staff member brought the paperwork to my house that evening. I've banked at many of the 'big city' banks, but have not felt more at home than with HCB.

My mother and I chose this bank years ago they are more than familiar about who we are and when I asked them politely to have my mother cash a paycheck made out to me , so she could have money.. They simply said NO! As in No consideration for a elderly customer in need of money from her own son. They know each of us personally, "your son needs to come down here for that to work out for you". THANKS FOR NO CONSIDERATION. Way to make things harder than they need to be considering she just survived brain surgery. Sad day for people who are in need of good positive support and instead are just told ...No sorry I cant help you, even though it would be easy to do, considering we both share the same last name are family and known by the staff... I have never took the time to complain through text like so, but am glad I did today!

Not the best way to do your banking, if you have to pay for anything more than 20 times with your debt card in one day forget it, the bank will cut off your access to your own money and make sure that you have to wait until the next business day. When you call them back like the message said too, the person is suspiciously not able to answer the phone, even if you call them numerous times.

The first time i’ve ever needed to say i’m only posting one star because 0 is not an option. Customer service in person was mostly nice inside the bank, besides slight attitude when greeting some customers in the drive through and a teller that was replacing a debit card for me making a comment about “not using her card in town because of the foreigners that work here during the summer” and then trying to say “but they’re nice people.” Moreover, the past month had some speed bumps with vet and health issues so i was a bit behind on ACH payments, while one went through, and one double charged for some reason I was charged almost $100.00 in $30.00 increments of late fees due to the auto payments not going through. if these every occurred with Bank Of America they were able to refund those fees when i got the account current. But with HighCo, I don’t see why i’d put money for my bills in the bank over the weekend when a % of it is going to be taken out before the bill payment processes. I called last friday to BV, they were rude and had no compassion - while i recognize it’s not OK to be behind, it’s also what happens when life happens. I called Salida and the rep/teller was helpful and said she’d spoke with her supervisor and checked my banking history which is a year or more, and that they could refund $60 of the $90 that was taken from the money I put in for bills, and she hoped it didn’t happen again and I said that i wouldn’t let it. She said she would the supervisor would process the refund immediately, I checked friday and over the weekend and it didn’t happen. Called first thing today, Monday and spoke with the supervisor Lynn who said that she never agreed to process a refund to my account and told me how busy they were Friday due to a open house as if that matters to me. Yes it’s my fault for not remembering the tellers name that i spoke to, but it’s also their job to communicate clearly their decisions. It’s unprofessional to tell a client or customer one thing that is helpful and beneficial to them, and then when they call inquiring about what the bank said they would do for you, the bank gaslights you and says they never agreed to it. While i know it’s probably a recorded line and that may not be accessible to them I know now the only option is to go back to a better corporate bank. And i know losing me as a customer isn’t much of a loss to the bank, just like them charging overdraft fees instead of just allowing a ACH payment to make the account go negative isn’t helpful, when struggling to pay bills. Because if i’m behind on a bill, that doesn’t actually cost the bank anything when I am able to make it current within a couple hours or days of noticing that it was overdrawn. While taking $100 from someone who is already struggling to be current on their bills only causes the client to struggle and stress more. Note to Professionals: Be clear in your communicate and don’t tell someone something they want to hear and then pretend you never said that to them.

Avoid this bank. After saying yes to a land loan, giving me confidence to put in an offer and start the loan process, 2 weeks in they turn around and tell me that the property is too far from their branch office and they can’t issue the loan. Shouldn’t that have been the first thing they checked? I will never bank with High Country Bank, and will tell everyone I encounter not to either.