TBK Bank, Dacono, CO

The manager Cynthia is a flat out liar. Told my husband she put the hold on our account then tells me that fraud department did it. Never once got a email from the fraud team. DO NOT open an account with them. Nothing but liars and rude service.

The employees at this branch are rude. Not friendly AT ALL.. Seem to all hate their jobs. Also they always take the parking spots in the shade trees.. That shows right there that the customers are not thought of first. Who does that?? Take the closest, best spots for themselves & leave the hot, sunny spots for our paying customers. Everyday first thing guess what spots are taken & hmm nobody else is in the bank except employees??? Rude rude rude!! They have so many negative reviews about employees but I see no changes when I go in.. I will probably get the same response everyone else seems to get.. We are so sorry S.A. that u had this experience, please email us & we will look into it or help??? Doesn't seem that a real person is really following up with these claims... They just wait for people to email them AGAIN ..even after an issue has been brought to their attention... Now. Drumroll....... Let's see the response. Follow up--- Got the robotic response & Wow!! I guess I was right. Just an automatic response no real person.. Again proves their lack of concern & is somewhat deceiving!!

TBK is not a locally owned "small town" bank. It's headquarters are in Dallas Texas. At least it is headquartered in the USA. However TBK just bought Valley Bank and Trust which means I am moving to FirstBank although not Headquartered in Weld County, at least it is Headquartered in Colorado. If you know anything about patronizing local business you will know it has 3 times the effect on our local economy. First Bank is close and a great bank. Goodbye Valley Bank and Trust. Bummed that you were 'acquired"

Was in the drive thru line at 11:55 before they closed, had two other cars in front of me , just needed my check deposited into my account, was told they can't help me because their vault was already closed. Because of this I will be changing banks , not happy with the service I received.

I have been with VB&T for over 10 years and they have offered great service and several branches in the area.

The manager Cynthia is a flat out liar. Told my husband she put the hold on our account then tells me that fraud department did it. Never once got a email from the fraud team. DO NOT open an account with them. Nothing but liars and rude service.

The employees at this branch are rude. Not friendly AT ALL.. Seem to all hate their jobs. Also they always take the parking spots in the shade trees.. That shows right there that the customers are not thought of first. Who does that?? Take the closest, best spots for themselves & leave the hot, sunny spots for our paying customers. Everyday first thing guess what spots are taken & hmm nobody else is in the bank except employees??? Rude rude rude!! They have so many negative reviews about employees but I see no changes when I go in.. I will probably get the same response everyone else seems to get.. We are so sorry S.A. that u had this experience, please email us & we will look into it or help??? Doesn't seem that a real person is really following up with these claims... They just wait for people to email them AGAIN ..even after an issue has been brought to their attention... Now. Drumroll....... Let's see the response. Follow up--- Got the robotic response & Wow!! I guess I was right. Just an automatic response no real person.. Again proves their lack of concern & is somewhat deceiving!!

TBK is not a locally owned "small town" bank. It's headquarters are in Dallas Texas. At least it is headquartered in the USA. However TBK just bought Valley Bank and Trust which means I am moving to FirstBank although not Headquartered in Weld County, at least it is Headquartered in Colorado. If you know anything about patronizing local business you will know it has 3 times the effect on our local economy. First Bank is close and a great bank. Goodbye Valley Bank and Trust. Bummed that you were 'acquired"