Credit Union of Colorado, Durango, Durango, CO

New to the area, I am searching for a local bank. I will cross this option off my list because of the reviews. Not just the reviews, but particularly the tone and perspective shown in the responses. In all, I cannot rate the business since I won't be going there. Two stars is only about how it all appears from here.

I've had nothing but positive experiences with CUofCO. Yes they don't provide a local phone number, and yes the wait to reach someone in Denver takes a long time, but their mobile app allows you to text someone through Zendesk. Anyone you talk to through Zendesk can resolve your problems the same as if you called someone. I also have an auto loan through them, it was a very straightforward process.

If you are looking for a car loan DO NOT go through Credit Union of Colorado. Respectfully speaking, they are the most incompetent automotive lending staff we have ever dealt with (and we use many different credit unions). You will receive conflicting information depending on who you speak with, they don't know how to properly calculate tax when applicable, and to complete the loan requires an act of congress. Do yourself a favor and research other financial institutions for your next auto loan.

I, too, wish they offered a local number, like they always did before the CU of CO buyout. I'm 32nd in line to speak to someone on the phone - it would be quicker to drive to my branch to simply ask my question. C'mon CU of CO - calling thru Denver to be put on hold for 30+ minutes just doesn't cut it. Be responsive to your Durango customers and provide a local number.

I highly recommend! I switched from Wells Fargo a few years ago and I am so glad I did! I would have started with them if I would have known! A M A Z I N G ! & Erin at the GJ location is the absolute greatest!

Always super polite and helpful across all staff, tellers and manager included.

I just recently wrote a quite unfavorable review for this company because I was unable to get in touch with anyone at the call center without an extended wait time or to get my local loan officer to return my calls. That said, I almost immediately received a voicemail and a phone call from Christopher Hobscheidt, who gave me a profuse apology, all the information I needed, and contact info if I had further questions or concerns. I was blown away by how concerned and open to helping Chris was. Therefore, I have deleted my critical review and I am now leaving a much more favorable one. Thanks, Chris. You rock, and I will continue as a member of Credit Union of Colorado.

I've had nothing but postive experiences with the Crediti Union of Colorado. Their staff is very friendly and efficient in providing services. I recently had an identity theft scare and they met with me to make some changes to my accounts so that my accounts were not only safe but I felt reassured. Thank you CU of CO.