Independent Financial, Fort Collins, CO

I love Independent Bank but this location is designed rather poorly, specifically at their drive up atm and teller windows. It’s almost impossible to pull up the the atm and actually be able to reach out and touch the machine to complete the transaction. It seems to be out of order or blocked off quite frequently, too. It’s also kind of secluded and poorly lit after dark, which makes it a good target for opportunists. If I can make it to one of the locations, I will as an alternative to this branch.

If I could leave 0 stars I would. I have had the worst experience since the bank has changed over from Home State Bank to Guaranty Bank to Independent Bank. There have been so many changes that we were not informed of. We have been long time patrons (13 years) and I have never been treated so poorly. We were never given cards for our "new" bank account after the change over. I have requested twice now cards to be rushed to us, since we cannot pay our bills without our debit cards, to no avail. I am never greeted politely. Customer service is a ZERO. I will not mention her name but I have had negative experiences with our account manager, she is always very rude and very rushed. You are dealing with consumers money and livelihood. You should take more time out of your day to actually care about the financial state and concerns of your patrons!

Independent responded and resolved my blocked account quickly, by my local branch, not headquarters. I wish their Customer Service was 24/7, maybe later? I appreciated they tried, and want to improve. Original post: Not customer oriented. After months under the new regime, my Business userid/password was mysteriously not accepted., then locked out. Try to contact online support? not gonna happen until daylight business hours. By that time I will have personally trekked down to the branch and laid bare my anger regarding "customer support" ( nil", and customer satisfaction, also nil). Clearly, "Independence Banking" refers to their corporate view toward their clients. Sucks. Not recommended.

They charge you a $35 fee to return the the payment and not cover it since they have no overdraft and then charge you another paid item fee after you deposit money and the transfer gos through. So they charge you two fees of $35 for the same transaction! This is insanely and greed at it's worst. I am in the process of switching my business and personal banking to First National.

I have been a member of this "bank" for over 22 years. It has changed names and owners about 5 times since I opened my account. All branches prior to Independent have been great. But Independent Financial is by far the worst of all of them. As soon as my loan is paid off I am closing all 3 of my accounts and moving on......

If I could leave 0 stars I would. I have had the worst experience since the bank has changed over from Home State Bank to Guaranty Bank to Independent Bank. There have been so many changes that we were not informed of. We have been long time patrons (13 years) and I have never been treated so poorly. We were never given cards for our "new" bank account after the change over. I have requested twice now cards to be rushed to us, since we cannot pay our bills without our debit cards, to no avail. I am never greeted politely. Customer service is a ZERO. I will not mention her name but I have had negative experiences with our account manager, she is always very rude and very rushed. You are dealing with consumers money and livelihood. You should take more time out of your day to actually care about the financial state and concerns of your patrons!

Independent responded and resolved my blocked account quickly, by my local branch, not headquarters. I wish their Customer Service was 24/7, maybe later? I appreciated they tried, and want to improve. Original post: Not customer oriented. After months under the new regime, my Business userid/password was mysteriously not accepted., then locked out. Try to contact online support? not gonna happen until daylight business hours. By that time I will have personally trekked down to the branch and laid bare my anger regarding "customer support" ( nil", and customer satisfaction, also nil). Clearly, "Independence Banking" refers to their corporate view toward their clients. Sucks. Not recommended.

I love Independent Bank but this location is designed rather poorly, specifically at their drive up atm and teller windows. It’s almost impossible to pull up the the atm and actually be able to reach out and touch the machine to complete the transaction. It seems to be out of order or blocked off quite frequently, too. It’s also kind of secluded and poorly lit after dark, which makes it a good target for opportunists. If I can make it to one of the locations, I will as an alternative to this branch.