Timberline Bank, Grand Junction, CO

I came into timberline to get change.. I had a small group of individuals with intellectual disabilities and a woman who worked there stopped us from leaving and offered us coffee. She talked to each of my clients like you would talk to anyone else. If you work in a field like mine it’s not often that my clients get talked to like any other person. She took their coffee orders with SPECIFICS! she was absolutely amazing and so kind to my group. I was shocked to have such amazing costumer service at a bank of all places. After we got our coffee it didn’t end there. The woman offered all of us goodie bags to take with us as well. She explained everything that she put in the bags to my clients and they all were so excited to receive another thing from this woman. After leaving a client told me “wow I can’t believe they were so nice there” which makes me happy to hear. Thank you to the woman who helped us today!

Amazing experience! Amazing bank! I loved the cafe-style and the welcoming customer service! Kaitlin Church was knowledgeable and warm and she will definitely be our go-to business banker!

Sara Lovelace is my go to consumer banking specialist. I send all my customers to her for credit and loan needs if I can't help them. She's patient, understanding, and gets the job done! Thanks Sara highly recommend

Just superb customer service. Very welcoming environment; everyone is very helpful -- esp. Jamie in the front desk! Love the free swags and free latte. Beats every major bank I've banked with hands down!

Timberline Bank’s entire staff was beyond friendly and helpful. Transitioning to a new bank was something we put off due to multiple accounts and the fear of this taking a huge task to accomplish. Timberline made this a breeze and don’t forget the beautiful location!

I am continually amazed at the friendliness, service, and professionalism of everyone from hostess to teller to a team member. I have dealt with two other credit unions in town and Timberline is way and above anything these two have offered. They are the best.

Sometimes I just make an excuse to go to the bank just so that I can go see Jamie!!!! She is such a delight and ALWAYS so upbeat and happy to see everyone who enters Timberline bank doors. But the best part is what comes next... "Would you like a coffee or tea?" Oh man would I!!!! She will make a person anything that they could imagine. No mater what you ask her to make you, it is always a little taste of heaven. Thanks Jamie for such a great start to every one of my banking visits!!!

Jamie Mallory is the first person that you see when you enter the bank; I consider her to be the face of the bank. She has a way about her that makes everyone feel like the most important Timberline customer. In an age where banking is mostly done on line, employees such as Jamie makes you want to walk in and handle your banking in person and develop relationships with Timberline employees….such a rare thing in today’s world!