Independent Financial, Loveland, CO

Absolutely the BEST service of any local bank. This branch has made the transition from Guaranty Bank and is back on track with 10 Star performance on a 5 Star scale. Jayme met and exceeded every expectation. She set up 5 new accounts, merging online access to get them all in one place, and coordinating statement cut off dates to our requests and not the bank mandated dates. We can't say enough about Jayme and the entire staff for their friendly helpful service.

This is the third time I received terrible service at this location. Slow is not even the word for it. 3 people working the teller stations and only 1 had a clue as to what to do. Now that Bank of America is in Colorado I will be closing my account and moving it all to my B of A account.

I have been regularly going to the Independent Bank branch at 1401 S Taft Ave in Loveland, Colorado for over two years. Each time I arrive I am always greeted by the staff in a very friendly manner, everyone remembers my name and genuinely seems like they care how I am doing and if I need anything. Whenever I have questions about my accounts the staff always gives me their full attention and promptly takes care of whatever I need. I highly recommend Independent Financial and have found this same level of high quality customer service at every branch in Loveland and Fort Collins. I love how I can call them during business hours and easily speak to someone and get the information I need.

I never got the debit card they supposedly sent me two months ago before they became Independent Bank. I called them, and the woman I spoke with was pretty useless. I have to wait another 7-10 business days to get another card. I called another location today to see if they could tell me if there's tracking or something on the card. Unfortunately, not, but the person I spoke with was very nice and informed me that the employee that reordered the card could have set up expedited shipping. I would have gotten the card within a few days. Very frustrating. I'd avoid this location, the other ones in Loveland are way nicer. Currently seeking out a new bank. Independent Bank just doesn't seem promising.

I admittedly don't know much about this bank's service, but the employees at this bank found my lost dogs after they got out of our back yard, and that means everything to me. I also jog by it most days, and it's a lovely facility that's frequented by many people in the community, so I'm sure its services are great too. Thanks again for helping me get my dogs home safely!

Absolutely the BEST service of any local bank. This branch has made the transition from Guaranty Bank and is back on track with 10 Star performance on a 5 Star scale. Jayme met and exceeded every expectation. She set up 5 new accounts, merging online access to get them all in one place, and coordinating statement cut off dates to our requests and not the bank mandated dates. We can't say enough about Jayme and the entire staff for their friendly helpful service.

Just got off the phone with customer service. The lady said her Name was Macy like the store, but I'm not sure which independent bank works at. She was friendly, extremely helpful and kind to me when I got locked out of my account. I love this bank and they always have my back

I have been regularly going to the Independent Bank branch at 1401 S Taft Ave in Loveland, Colorado for over two years. Each time I arrive I am always greeted by the staff in a very friendly manner, everyone remembers my name and genuinely seems like they care how I am doing and if I need anything. Whenever I have questions about my accounts the staff always gives me their full attention and promptly takes care of whatever I need. I highly recommend Independent Financial and have found this same level of high quality customer service at every branch in Loveland and Fort Collins. I love how I can call them during business hours and easily speak to someone and get the information I need.