First Horizon Bank, Fort Myers, FL

I wanted to take cash and change $20 in singles. It is a very simple task for every bank, but not for this one. In the beginning the teller explained me that she will not change my bill, because the bill could be counterfeit. Everything is possible, I received these bills from TD bank in NJ, I used part of them during my way to Florida and finally I met a very careful person in US bank who is scared not to recognize quality of $10 dollars bill. After that I was send to the ATM outside of the office. Two times I started transaction to withdraw $100 from my account in TD bank. I received the messages that transaction fee will be $3, but I did not received any money. The first time I met so unprofessional and not friendly office. I want to give minus 10 stars, but unfortunately it is impossible. P.S. Next day I stopped by Well Fargo and after 6 minutes I finished with transaction and had my bills in needed nomination. The teller told me thank you for your business and I wished him good day. Great bank offers great service.

Do NOT even consider getting a construction loan by First Horizon. Their insensitivity around Covid, supply chain & labor shortages demonstrates their lack of customer centricity. In the Florida Keys, the residential monitoring team harassed us consistently. They hosted empty threatening and bullying calls, letters, all stating that they would not fund work already started or completed that they committed to because we did not complete project in one year. They told us “YOU will need to fund!!!” We we’re approved for a loan for a reason! Perhaps we cannot fund upfront? It took a huge toll on our family. We raced and settled on subpar materials, labor to meet their deadlines and after all, they did NOTHING! Why? Because they couldn’t! There is a pandemic, and I’m not the only project delayed. Thank you HoriZon for turning our dream into sleepless nights!

Although the name has changed a few times, I've banked at this location for 15 years and the staff has always been friendly and extremely helpful with all my banking needs. Even during long periods of time that I wouldn't visit the location, as soon as I'd pull up, they always remember my name and greet me with a smile. Very happy to have a bank with such a helpful and courteous staff like that.

I had been considering opening an account with this bank for a few months. I recently moved to the neighborhood and my current bank's closest branch is a good distance across town. I walked in with a $10 bill to exchange to quarters so I could do laundry. They turned me away because I was not a "customer." I called to complain and the branch manager explained that with the world we live in, my bill could've been counterfeit. God forbid they check the damned thing with a counterfeit pen. Poor customer service in my opinion. Why turn any potential customer away when we have so many options in today's competitive market? I will gladly drive across town to my current bank where they treat me with a bit of respect. Hell, I might've even withdrew that $10 bill out of their ATM and paid the withdrawal fee. Counterfeit bill smh

I have been a Loyal customer at Capital Bank for years and have always been extremely happy with each visit. This is also a Five Star Rated bank and has a number of branches and extremely knowable staff to assist you with all of your banking needs!!

I wanted to take cash and change $20 in singles. It is a very simple task for every bank, but not for this one. In the beginning the teller explained me that she will not change my bill, because the bill could be counterfeit. Everything is possible, I received these bills from TD bank in NJ, I used part of them during my way to Florida and finally I met a very careful person in US bank who is scared not to recognize quality of $10 dollars bill. After that I was send to the ATM outside of the office. Two times I started transaction to withdraw $100 from my account in TD bank. I received the messages that transaction fee will be $3, but I did not received any money. The first time I met so unprofessional and not friendly office. I want to give minus 10 stars, but unfortunately it is impossible. P.S. Next day I stopped by Well Fargo and after 6 minutes I finished with transaction and had my bills in needed nomination. The teller told me thank you for your business and I wished him good day. Great bank offers great service.

Although the name has changed a few times, I've banked at this location for 15 years and the staff has always been friendly and extremely helpful with all my banking needs. Even during long periods of time that I wouldn't visit the location, as soon as I'd pull up, they always remember my name and greet me with a smile. Very happy to have a bank with such a helpful and courteous staff like that.

I had been considering opening an account with this bank for a few months. I recently moved to the neighborhood and my current bank's closest branch is a good distance across town. I walked in with a $10 bill to exchange to quarters so I could do laundry. They turned me away because I was not a "customer." I called to complain and the branch manager explained that with the world we live in, my bill could've been counterfeit. God forbid they check the damned thing with a counterfeit pen. Poor customer service in my opinion. Why turn any potential customer away when we have so many options in today's competitive market? I will gladly drive across town to my current bank where they treat me with a bit of respect. Hell, I might've even withdrew that $10 bill out of their ATM and paid the withdrawal fee. Counterfeit bill smh