Truist, Merritt Island, FL

Needed to set up a specialized account and Elizabeth was there to make it happen with a smile. Great customer service with no appointment required. I would definitely recommend this branch over the Cocoa Beach branch, which apparently have part time bankers that require an appointment.

The outside ATM is out of service nearly every time it rains. I was alarmed at almost 30 of the same repair attempts failed. The branch manager was not interested in my opinion of the situation. I was persistent to involve higher ups. I was not permitted contact information to reach authority. I received a list of excuses from the branch as follows: 1. Go to another branch ATM. 2. It happens every time it rains. 3. We are waiting on parts. 4. There's nothing we can do at the branch. 5. We're leasing the building, we need permission to relocate ATM. 6. We're suppose to get a new ATM. 7. We aren't allowed to give executive contact information out. 8. We're doing everything we can. I offered solutions that would solve the problem: 1. Canopy - most cost efficient and protects ATM from rain. The branch manager said they can't, later on said that one would be installed. 2. Permanent shut off the ATM - easiest solution. The branch said they have no control over ATM. It's up to customers to find out it's broken upon arrival. 3. Relocate ATM to covered drive thru - Most expensive and reliable. The branch resisted the idea due to cost Conclusion. Truist would rather waste money doing the same exact repairs. The money would have paid for the relocation of the ATM. The branch manager assured a canopy would be in place. That has yet to occur.

I've been with SunTrust/Truist for over 2 years. They have been nothing but kind and helpful to me. I would highly recommend.

So. This is now Truist bank? I had BB&T., car loan. Made first payment with Truish on phone after 2 hrs of my time, can't make 2nd payment after 2 more hours.they claim I have no account.BUT I ALLREADY PAID ONCE! no one knows anything, telling me to get in touch with BB&T. whatever happend to customer service. I don't understand this.niw I'm late! Ugh!

0mg! This is the worst bank ever! Don't use Truist what ever you do. Forced me in to over draft with there fees$$ 39.00 What scammers! Watch out!

My first bank account was SunTrust which eventually became truist. They are fine for what they are but between all the fees and lack of benefits you're money is better placed at another institution. Another annoying bit is that you can't close your account over the phone or online which many other institutions allow. And finally, I have had more fraud alerts on my truist account than any other institution. I don't know why but for whatever reason I only have these problems with them. Usually their employees and staff are wonderful but they are held back by a lackluster company.

Needed to set up a specialized account and Elizabeth was there to make it happen with a smile. Great customer service with no appointment required. I would definitely recommend this branch over the Cocoa Beach branch, which apparently have part time bankers that require an appointment.

The outside ATM is out of service nearly every time it rains. I was alarmed at almost 30 of the same repair attempts failed. The branch manager was not interested in my opinion of the situation. I was persistent to involve higher ups. I was not permitted contact information to reach authority. I received a list of excuses from the branch as follows: 1. Go to another branch ATM. 2. It happens every time it rains. 3. We are waiting on parts. 4. There's nothing we can do at the branch. 5. We're leasing the building, we need permission to relocate ATM. 6. We're suppose to get a new ATM. 7. We aren't allowed to give executive contact information out. 8. We're doing everything we can. I offered solutions that would solve the problem: 1. Canopy - most cost efficient and protects ATM from rain. The branch manager said they can't, later on said that one would be installed. 2. Permanent shut off the ATM - easiest solution. The branch said they have no control over ATM. It's up to customers to find out it's broken upon arrival. 3. Relocate ATM to covered drive thru - Most expensive and reliable. The branch resisted the idea due to cost Conclusion. Truist would rather waste money doing the same exact repairs. The money would have paid for the relocation of the ATM. The branch manager assured a canopy would be in place. That has yet to occur.