OneMain Financial, Ocala, FL

Genesis did a fantastic job of getting a lien situation straightened out for my. Great job! Thank you so much!

A great company do business with people are friendly and very helpful my loan closed in two days I I recommend them to anybody very good company they tell you everything so you understand they give you your options which you can take or leave great company and thank you Jennifer

This office has the worst customer service ever. My branch prior to May of this year was the Six Gun Plaza. Well just recently I tried to contact the branch and was told they switched everything to this branch. I was told they sent a letter in May. That would explain all the harrasing phone calls I got from this branch like even 6 to 4 days before the due date with messages left to call them back. Now, compare that to the Six Gun branch when in nearly the entire time I was a customer there I can't remember a single time ANYONE called me a week before my due date harrassing me about my upcoming payment. Been a customer here for probably 10-11 yrs and anytime I was in a pinch $$ was no issue. This last time called talk to a rep. Asked to get just a few hundred how I did years ago. I had collateral which means a secured loan so shouldnt be no problem right? Wrong. I was told that you can only get a minimum of $1,500 now. Well, with a secured loan collateral I never had to do that I could get just a few hundred in the past. Also after talking with the rep she said how is your credit? I asked wait thought you didn't go by credit with a secured loan? She casually says oh no it's not really based on that and I said will that hurt my credit score? Well ended up being a hard pull on my credit which I did not want. Was then informed rudely that well your income isn't there as the rep began to tell me how much a month I spend on payments on my credit cards and goes you'll only have like $140 left? Huh.. right? Smh. Not sure where she got that math from but she was 100% wrong in my income and what I spend. Also, I only reached out to them because it was just about 2 months ago they reached out to me to ask if I needed to borrow any money? I guess they forgot that part. Never in my life have I had an experience like this with any business. Anyways, I only owe like 2 payments on an established loan with secured collateral with them but was always in the past before the holidays able to get a few hundred with one phone call. Looks like that's not the case anymore. I'll pay this off and never again will I use this company for a damn thing. If anything try to get and stay with the Six Gun branch. I also think it's wrong they just switched me to this branch and I have no say in it. Absolutely horrible way to do business. UPDATE: Paid this loan off in FULL in April. Here it's July and I'm still red flagged by this company on my credit report saying the account is " closed" . Normally it would be listed as " paid on full" or " paid tradeline" but here even after paying them off in full on credit karma this is also showing as 30 days late and they are making it seem as if they closed the account instead of me being paid in full knowing I fulfilled all my obligations. Tried to call them and you are always put on hold. I finally did get a hold on someone and they immediately sounded frustrated with me, 100% didn't really want to listen to my concerns, and even at one point when I said this loan is now " paid in full" so why is this still showing late? The manager proceeded to tell me that during my time having this loan I was late near the end of it? Um... so? Why does that matter now that the loan is paid off? This place needs a lesson in people skills from top to bottom pronto starting with replacing managemen here. ... now I have to contact my credit companies 3 months after paying them off to see if I can get this straightened out. Wow. Stay away from these people please.

These "people" working here are a sorry batch. They don't care about helping customers especially not ones who have paid off loans and are paying back loans with never a negative mark, late payment, or anything. They treat you like your a waste of their time, they are very argumentative with you. I'll never do business with them again. Avant is a much better place with friendlier people. Steer clear of this Ocala office.

My husband and I went to One Main Financial in Ocala regarding a loan. We have used this company in the past. Pamela was our Customer Service agent and was very detailed oriented and explained things thoroughly. She provided links to upload papers on their website which made the process easier on the day we had to sign. She had our paper-work ready as soon as we walked in. The whole process was completed in a timely fashion and Pamela was most efficient as well as personable. Also, the other two agents in the office, Jamie and Camisha were friendly. Very pleasant experience overall and I highly recommend this office.

The process was easy to do online , I was contacted by the local office on 200 and they were awesome. The staff was super friendly and made sure to explain everything in detail. The payments are affordable and are not like most places that do more harm than good with high weekly payments.

Best experience I have had. The staff is friendly. They answered all questions. Definitely would refer anyone to One Main. Awesome ppl