Consumer Financial Services, Pensacola, FL

If I could give 0 stars I would. Don't walk. Ruuuuunnn.. from this place. I can't drive my vehicle I paid over 6k for because CFS refused to send my original title to tag office. Not once. But 7 times even the tax commission notified them. . Their response was we're the lien holder so we will do it when we feel like it. Now I gotta wait for these mfs to send my title plus pay over 1000 dollars in fines and fees because Glen, Dusty, and Jodie can't do there job...

Consumer Financial is awesome, indeed!.... I really appreciate everything they had done and continually doing!.....

I needed an auto loan totaling $1500 in order to fully purchase my car. They set me up with this loan but with a 30%, when my credit scores were over 680 and 700. However, making payments proved to be a bit of a nightmare. To pay with anything other than cash, you need to visit this weird verifacto website that does not even offer a payment history. This charges a $4.95 convenience fee for debit cards and $1.95 for ACH but does not offer the option to actually select the ACH option. Each time I went to make a payment online, it never showed the balance remaining, let alone an actual payment history. I would have to call their office for those. When I was ready to pay off my loan, I was told that I had to go into the office to pay in cash or they would hold my title for another 30 days. Once I got into the office with the remaining amount, one of the other employees said the person I talked with over the phone should not have told me that I could get my title immediately by paying it off in their office.

We've had our car loan since April and there have been months where we weren't sure whether we'd be able to make our payment. We've always had an open line of communication with them. They know what's going on with us. Our account manager has been super. She's very understanding. We always make an effort to pay in full, but we always take them what we've got, even if it's the last penny to our name.

The best in the world! Customer service awesome! My entire family has obtain several loans from them and it's easy financing upon return if you establish a great business relationship. Basically, you need to pay them when it is time.

Don’t trust consumer finance because they hill does slam regulate junkyards they finance wagon because they do not care they help the car let’s rob you I have been robbed out of $6000 an acre. They are not who you think they are ad litem is trash read along with the car deals they deal with.

If I could give 0 stars I would. Don't walk. Ruuuuunnn.. from this place. I can't drive my vehicle I paid over 6k for because CFS refused to send my original title to tag office. Not once. But 7 times even the tax commission notified … More

I needed an auto loan totaling $1500 in order to fully purchase my car. They set me up with this loan but with a 30%, when my credit scores were over 680 and 700. However, making payments proved to be a bit of a nightmare. To pay with anything other than cash, you need to visit this weird verifacto website that does not even offer a payment history. This charges a $4.95 convenience fee for debit cards and $1.95 for ACH but does not offer the option to actually select the ACH option. Each time I went to make a payment online, it never showed the balance remaining, let alone an actual payment history. I would have to call their office for those. When I was ready to pay off my loan, I was told that I had to go into the office to pay in cash or they would hold my title for another 30 days. Once I got into the office with the remaining amount, one of the other employees said the person I talked with over the phone should not have told me that I could get my title immediately by paying it off in their office.