Community Credit Union Florida-Rockledge, Rockledge, FL

We've had accounts here for a long time. We've had a mortgage with them, and every time you have to switch homeowner's insurance, it's a fiasco. I understand you have to have high security, but I've verified everything. Then you send in the information through the proper channels, and nothing happens. This problem of people not doing their jobs is certainly not specific to this bank, but it just seems to be more prevalent here than it used to be.

I applied for a loan of 2500 to consolidate some bills. I was told that I would have no problem getting approved even though my credit was low using my paid off vehicle that booked for double the amount as collateral. The loan agent said he’d call me the next morning ( port St. John branch ) I waited until Monday of the following week and called them back leaving a message. Waited until Wednesday and called rockledge where a rude lady told me to wait a couple more days and call port St. John back which I did with no answer once more. I called Rockledge again and was routed to the manager who said that he was the one who turned down my loan and to contact them back in a few months after I’d had my job longer. I’m on hold with them right now and have been for nearly 15 minutes. They close at 5 and it’s 4:48 I called just after 4:30. I wanted to find out why I’m being charged $3 a month for a paper statement fee when I don’t get a paper statement and opted out of them when I started the account. I’m sure it’s just that I don’t have enough money to matter. Not answering the phone because you close in 30 minutes is like these restaurants turning off the grill early and having an attitude if you try to order. People are hard to deal with these days.

Just to change address with this bank takes an act of Congress. Wouldn't do it over the phone. Have to go to a branch to show photo I.D. card, etc. Its only a car loan that I had with them for four years now. Poor customer service.

I’m in the process of moving from Melbourne Florida to Michigan and ran into a checking problem. I called CCU and was told by a very rude woman that she couldn’t do anything for me, so I called back and got someone named Lisa who fixed the problem almost immediately. She was such a huge help and was very kind to a panicked old lady. So Lisa in the Rockledge office I thank you again!!!!!

Terrible branch. I was told that I was approved through this bank for an auto loan at the dealership. About 2 weeks later I receive a letter from the Rockledge location stating unfortunately they now could not approve the loan. In a panic I call this location where the woman that answers tells me I only need to bring the letter to the dealership which makes no sense to me. A few days pass and I cannot make it to the dealership because I'm working everyday. I decide to email the bank and the response tells me that all is good with the loan and to disregard it and to be on the lookout for my loan repayment paperwork in the mail. Also, no name was listed as to whom responded which was extremely unprofessional. After all of this, the dealership finance manager calls me after another week goes by to inform me that the bank backed out and doesn't want to work with me. Never ever would I send anyone there.

This bank is the absolute worst we have ever dealt with. The dealership we used selected this bank and it's been a nightmare. My husband has called them so many times to try to get automatic pay established. They have charged for payments online because they can't get the automatic payments established. They changed the loan to bi-weekly, without permission. Fine, as long as payments were automatic. We finally thought they got it figured out, but we just received a past due notice. Save yourself a continuous, massive headache and find another bank that is easy to register for an account and easy to establish auto payments. Run as far away as you can!

Being a former banker and now Realtor, I know that not everyone has the same set of circumstances to deal with or fit the mold needed for conventional mortgage financing. This doesn't make anyone less credit worthy, just outside of a box. Community Credit Union was able to make a dream home come true for one of my very credit worthy clients who didn't sit in the conventional box. I appreciate the thoughtfulness and considerate lens from which they viewed this client. Hands Down one of the most rewarding transactions I have had the privilege to be a part of. Thank you Debra Hussey for an awesome experience.

I had a problem with another bank in paying my mortgage. After visiting this bank, I drove up to the Rockledge location of CCU and Darryl helped identify the root cause. He was patient and thorough and I appreciate that. After I spoke with my bank Samatha at CCU really went above and beyond. She helped solve the problem moving forward. I cant thank her and Darryl enough. It is a pleasure to do business with CCU. Thanks!