Cash America Pawn, Griffin, GA

Never again. I’m pregnant and on bed rest. Tried to schedule my firearm pick up with my doctors appointment. They said it was fine, go back in to pick up gun and they’d not only restocked the gun it had already been sold to someone else, took my money and only offer store credit.

Love this place!!! I have done a lot of business with them as a buyer. A lot of the staff has been changed out and now they are tracking great!

The McDonough store much friendlier. The Griffin store needs to work on customer service skills

Said back soon for lunch but over an hour later was still closed

Used to be called Pawn Mart. All the employees treated you with dignity and integrity. They kept the staff when the store was bought out by Cash America. They were doing what they could to accommodate customers but hands were tied due to new corperate sales tactics being demanded. Then Cash America was purchased by First Cash Inc. This is when everything started plummeting downhill. First cash would issue write-ups if the quota for the warrenties weren't met. They would issue writeups if you had a hole in your jeans. Writeups for being a few minutes late from lunch. Writeups for discounting too much. Writeups for loaning 'too much money'. Writeups if we refused to cut into jewelry with a file. Writeups if your shirt had a 'Polo' logo on it. Writeups for wearing a sweater with a hood. The original staff were all fired for frivolous reasons because they could hire newbies for cheeper wages. They used to hold BBQ's and a huge Christmas sale where they all dressed up nice and had STEEP discounts. Now they stalk the employees via the cameras and have completely sucked the life out of the new ones who are hired. They forced employees to work with human feces on the floor because of a big sewege back up. When told about the black mold growing in the ceiling it took a year of fighting to get it removed and they didnt even do the bottom floor. Employees were sick for months.The turnover has sky rocketed from basically zero to 250% since the buy-out. Go literally anywhere else for a loan but here. Do not give your money to this corporation, they're worse than Bezos.

Poor customer service. Lady that helped me had the personality of a fish. Most of the gold jewelry i brought in they told me was worthless or didn't pass their 'test'. It was for the best. I sold my gold online for a little over $300. More than half of what they offered and I didn't have to leave my house. I would suggest to sell your gold online. These people will cheat you and the staff is horrible! Go online folks!

Never again. I’m pregnant and on bed rest. Tried to schedule my firearm pick up with my doctors appointment. They said it was fine, go back in to pick up gun and they’d not only restocked the gun it had already been sold to someone else, took my money and only offer store credit.