Truist, Vidalia, GA

I'm going to rate them 4 star. Due to anyone returning clients calls no one ever calls us back. When you open acct online you best to the op out on your debit card. That means if you don't and you use your card and you don't have the funds to cover it only if its $2. They will charge you that $2 plus a $37 service charge. And there no way online you can op out. So you best go in the bank take it off. Another thing usually one or 2 tellers are working you have to wait in line at least 20 to 40 mins to get seen. They are very nice people now but just when you need someone to call you back. Very important about your acct. I think they could work little better

I will never use this bank ever again. The people are nice. But the banking system sucks. They always short of help and your money always missing they will close your acct without notice and takes forever to get your money from the account that was close and you take something off your acct. like. Bill. And they still will try to pay it. And then you have to do disputes and takes forever and they will not give the money back. Go to People bank in vidalia they are the best. Any bank probably better than BB&t

ALWAYS understaffed! in all my accounts I had there I had well over a million dollars of MY money in THEIR bank. the service I got, since i shouldnt use profanity like I would like to do, really was bad. the straw that broke the camels back was an incident with one of the 'account' managers. briefly, I had some questions regarding some of my accounts. In total, over 3 days I called and left 2 voice mail messages and emailed her twice. I got no response. on the fourth day I went to the bank and met with her. when asked why I got no response from her regarding my voice mail messages and emails her response was, and I quote, "I was busy". my response was civil but I let her know I thought that was bs. THAT DAY I began moving ALL of my money out of their bank. I will NEVER use them again of course nor will I EVER give them a good reference. BANK AT BBT AT YOUR OWN RISK! oh, almost forgot, on a personal note, the woman I spoke with regarding all of this (bear in mind I had accounts in their bank for almost 10 years so we got to know each other to some extent) had told me some where along the line that she was married to a preacher and she was a devout christian. bottom line, her behavior is exhibit 1 for the definition of blasphemy! there is a special place in hell for such people in my humble opinion.

The tellers are very nice and work very hard but I have to give the company one star because of the lack of employees. There are times where the line is backed all the way to the exit door and there is only one teller.

I've tried for over an hour to set up auto draft online for a new car loan. There is no option to do this. I called CS; held for 26 minutes, got cut off, called back, and she transferred me into a loop where no one was available. OMG...do not finance with these people.

Every time I’m here at the Vidalia Branch it is so slow. Today I sat in the drive thru, the only car in line, and waited over 15 mins. I have been using this bank for over a year now and am seriously thinking of moving banks.

Went to open my son up a checking account and they said I had to make an appointment. Unable to make the time I have tried calling over and over and over again to reschedule. If you get someone to pickup the phone please tell me how you did it. With that said I went in and tried to schedule another time to do this but the line was backed up to the door, so I left.

customer service was already not the best !!!! and heaven forbid ask myiosha brown for any help or to look up..the one lady behind the counter needs a raise