Hickam Federal Credit Union, Kapolei, HI

Fast service. Lots of services available here such as CDs, auto loans, ATM, savings & checking accounts, notary and more. Workers always friendly, nicely maintained.

It’s so inconvenient when you call and tried to talk to a representative no one to pick up your call . They make you wait ,wait and wait for nothing !

Awesome and very friendly bank, fast service

Opens late at10 Am

Their interest rates are not great. The loan rates are not great. They charge incredibly high fees for over draft fees. They don’t seem to take protection of PIi seriously. The website is basic. They have a big party for the members every year which I never go to and would have rather had a higher interest rate on my savings. The employees are friendly and the phone service is good.

Called to schedule an appointment, spoke to central call center. Call center tried calling Kapolei office twice No Answer. Call center informed me to do a walk-in if they are available, so I tried. There was only one customer at the teller and no other customer in the bank. I spoke to teller at the end of the counter, I asked her if I can open a savings account and she said they are Busy. I said” there is no customer in the bank” and she still said we are busy. She didn’t offer to help me schedule an appointment or try to tell me the next step. She wasn’t willing to help me in any way. I told her I will open an account at another bank and she said”okay”.

Fast service. Lots of services available here such as CDs, auto loans, ATM, savings & checking accounts, notary and more. Workers always friendly, nicely maintained.