Casebine Community Credit Union, Burlington, IA

As far as financial dealings, I’ve always had a good experience with this credit union. Their covid policies are very specific. They only allow specific types of masks and they limit the amount of change that can be counted. Also the change cannot be in a personal container, must be in a plastic bag. They said quart sized bag. Make sure you call before you drive there to find out everything you need to know so you don’t end up making three different trips and still not have all of your banking completed.

This is probably the worst bank my fiancé and I have dealt with. They charge you fees for paper statements without telling you and EVERY THREE DAYS they charge you a extra $10 if it goes in the negatives. We never received a paper statement in the mail either so it was a complete shock to find out . Also, if you don’t use online banking, they charge you to bank with them. They refuse to work with you and this is not the first time this bank has screwed us sadly. I hope no one else has to deal with the trouble this bank puts people through and goes to a more trusted, competent bank who does work with their customers.

This is the single worst financial institution in Burlington. The requirement to work there is to be lazy. They shut the place down for days at a time every other week especially on the weekends making it near impossible to make transactions. I worry every time I go they are gonna be closed & I’m screwed for the weekend. Getting my account changed to another bank ASAP. Do not bank with these people

I have not done business with Casebine personally, but my whole family has been receiving harassing calls and visits for a debt from a deceased family member. This place has no compassion WHAT-SO-EVER. They will call you 48 hours after a death to collect money from a family members debt you have nothing to do with! Their staff is extremely rude, and sent a tow truck to a family members house that lived over an hour away and knew nothing about the debt or the item they were looking for. I would remember this if you plan on getting a loan from them. They will use intimidation right after a death to try and unlawfully settle a debt, while harassing grieving family members. BEWARE!

Always so friendly but they are sneaky with the fees and lord dont lose that debit card cause it will cost you $16.00 to replace it just today finally got signed up for e sttements I've had online banking for over three years and wasnt getting them! They ignored me when I would call!

This is probably the worst bank my fiancé and I have dealt with. They charge you fees for paper statements without telling you and EVERY THREE DAYS they charge you a extra $10 if it goes in the negatives. We never received a paper statement in the mail either so it was a complete shock to find out . Also, if you don’t use online banking, they charge you to bank with them. They refuse to work with you and this is not the first time this bank has screwed us sadly. I hope no one else has to deal with the trouble this bank puts people through and goes to a more trusted, competent bank who does work with their customers.

As far as financial dealings, I’ve always had a good experience with this credit union. Their covid policies are very specific. They only allow specific types of masks and they limit the amount of change that can be counted. Also the change cannot be in a personal container, must be in a plastic bag. They said quart sized bag. Make sure you call before you drive there to find out everything you need to know so you don’t end up making three different trips and still not have all of your banking completed.

I have not done business with Casebine personally, but my whole family has been receiving harassing calls and visits for a debt from a deceased family member. This place has no compassion WHAT-SO-EVER. They will call you 48 hours after a death to collect money from a family members debt you have nothing to do with! Their staff is extremely rude, and sent a tow truck to a family members house that lived over an hour away and knew nothing about the debt or the item they were looking for. I would remember this if you plan on getting a loan from them. They will use intimidation right after a death to try and unlawfully settle a debt, while harassing grieving family members. BEWARE!