Two Rivers Bank & Trust, Burlington, IA

Took more than two weeks to close the account of a deceased person. Spent three hours on the phone and one and a half hours onsite. Told multiple ways of closing account, depending on which bank employee and location I was speaking to. The bank did it some other way than any bank employee had discussed or I agreed to. Zero consistency or uniformity of bank processes. Very glad to not have any further business with this entity who could have been a lot more helpful during this time of great sorrow.

I have always had an enjoyable experience in working at this branch. The employees have always been friendly and extremely helpful with all of my banking needs.

They have great customer service. It's always an excellent experience when working with them. I will never leave.

They have super service and it's always an excellent experience when Banking with Two Rivers Bank & Trust. Keep it up.

I'm a long time customer.

I opened an account here over a year ago. I hadn't had any activity with my account for quite a while, so needed to come in and reactivate my account. They were very nice and helpful.

Can’t do transfers after bank hours on new app, zero support after hours even for fraud or any support, i will be closing my 3 accounts ASAP

Took more than two weeks to close the account of a deceased person. Spent three hours on the phone and one and a half hours onsite. Told multiple ways of closing account, depending on which bank employee and location I was speaking to. The bank did it some other way than any bank employee had discussed or I agreed to. Zero consistency or uniformity of bank processes. Very glad to not have any further business with this entity who could have been a lot more helpful during this time of great sorrow.