Dupaco Community Credit Union, Cedar Rapids, IA

Sherokee Sellers was absolutely amazing to me! She helped me out to get my first car loan going which I didn't think I could even do. She put in alot of work and was very responsive with everything. I couldn't recommend anyone else but her. I love this credit union.

Dupaco Cedar Rapids SW branch. Worst credit union I have ever joined. ATM is always out of money. Very rude staff. I once complained because only one person was working the drive-thru (7 cars waiting) and three tellers were idle with no customers in the lobby. When I mentioned this a man walked out of his office and raised his voice at me saying there were 4 drive-thru lanes open. I reminded him that he only had one teller working those four lanes. He continued to be hostile and I left. When I closed my accounts I left some negative feedback and was hung up on.

Great place to bank and friendly service. Never had any issues

Making an edit to this post... the refinancing process was painful and Katie Fisher more than once refused to pick up the phone and call me back when I had questions. I repeatedly told her I was changing insurance companies during the refinance and I was assured everything would be handled at closing for the money in escrow. She dropped the ball and screwed up the closing and never funded my one year of insurance in the closing!!! Complete incompetence and to make matters worse I lost my job due to covid and had to find the $770 out of pocket when I was led to believe the insurance money was already included in the closing. I will be refinancing through a different credit union asap and will be taking my money somewhere else... Update- 4 weeks later and no response from Dupaco very disappointing. 260 ppl have seen this review so far so hopefully I’m helping someone make a more informed decision about this credit union.

In 2015 I filed bankruptcy and greenstate dropped me after telling me to file. I went to Dupaco and they took me on and got my credit back up to 700 in one year. They are always willing to help out and give a person/s a new start. I now still take advice from them and I have never been late on any loans. I really like the help/advice/new start they gave me. THANK YOU FOR BEING THERE!!!!!

This bank ruined my credit. After 17 years of having car loans with them with ZERO missed payments and ZERO late payments over 2 decades, they opted to deny my most most recently needed auto loan over a technicality, even after they stole thousands from me of dollars in GAP, just to tell me they will not honor the contract. Very inhumane and unfair to extremely loyal patrons. Avoid Dupaco. Do NOT give them your money or you'll regret it!

Closing my account after 7 years. Customer service is the worst. John Deggendorf and Sophie Thomsen gave me the worst customer service and should be fired for their lack of knowledge. Internal mistakes (forgetting to click a button) should not cause a financial burden to their members. I hear their commercial advertising how much their members mean to them and how they strive to promote financial growth for their members.. LIES! If I could choose ZERO stars that is what I would give them, one star is too much credit.