GreenState Credit Union, Coralville, IA

I have my truck loan through them, and I have had it for a almost a year, and each month it is something different between them pulling my payment, up to 3 times once, twice this month. I have set up auto pay multiple times, through the portal and that doesn't work, and I have had representatives "set it up" 3 different times now, and it is still not done correctly. The app doesn't work worth the space on my phone, the portal through the browser sucks, and nothing has been fixed, or solved on their end. I'm super disappointed. I want to be able to recommend them to others, because seem to have gotten it right with my Jeep loan. No issues there. They just can't seem to get my truck loan right, I have been dealing with it for nearly a year and I have tried to not be rude with anything about it, but enough is enough. Maybe if this gets fixed, I will change my review. If not I will have to see what the alternative options are. Edit: Within about 10 minutes of posting the Review, Jake, the branch manager reached out and I feel did everything in his ability to remedy the situation. I'm adjusting my rating from a 1 star to a 3. If the issue is in fact fixed within the next payment period, I will happily change my review again to a 5 star. I do appreciate Jakes understanding and professionalism with the situation. Hopefully it is finally fixed.

Associate Shauna Abrams set up my first credit card and was so helpful in answering all my questions, thank you!!

Recently we opened a new checking account at Green State Credit Union. It was a very easy and flawless process. The staff was kind and very helpful. They explained the process and benefits. We appreciate the efforts of the staff to make this a great experience. Thank you GSCU!

I love working with GreenState Credit Union because the service and products they offer are among the very best! Matt Frascht takes the time to educate his clients and is always looking out for their best interest. He genuinely cared about us and our experience . He represents GreenState and the community with pride and he should be commended for his performance!!

Jake, from the Coralville Branch is not only considerate to my specific needs, but is also very welcoming and friendly in general. I love GreenState because they work with you and want to build a good relationship. I will stay with them as long as I'm in the area and if I do move in the future, I hope that they expand nationwide!

I'm continuly disappointed with this bank. I stopped by Green state bank located in Coralville . This is my first visit to this location. This bank needs to train their employees about courtesy and manners pronto. I walked in guy behind the window was staring at me while I'm waiting for a sign from him telling he is free to assist. I approached to the window saying hello he didn't even bother to.make eye contact he just took my card and scanned. I asked him why would you do that before even asking what do I want? He was aggravated by questioning. I explained what I need, I asked for envelope for my cash money ,he just throw envelope on the counter and turn in his chair. I didn't have a time to ask for his Manager or Supervisor but I will definitely take my business elsewhere. Horrible banking just horrible. Got to the Hills bank or somewhere else. I regret opening account here.

I have my truck loan through them, and I have had it for a almost a year, and each month it is something different between them pulling my payment, up to 3 times once, twice this month. I have set up auto pay multiple times, through the portal and that doesn't work, and I have had representatives "set it up" 3 different times now, and it is still not done correctly. The app doesn't work worth the space on my phone, the portal through the browser sucks, and nothing has been fixed, or solved on their end. I'm super disappointed. I want to be able to recommend them to others, because seem to have gotten it right with my Jeep loan. No issues there. They just can't seem to get my truck loan right, I have been dealing with it for nearly a year and I have tried to not be rude with anything about it, but enough is enough. Maybe if this gets fixed, I will change my review. If not I will have to see what the alternative options are. Edit: Within about 10 minutes of posting the Review, Jake, the branch manager reached out and I feel did everything in his ability to remedy the situation. I'm adjusting my rating from a 1 star to a 3. If the issue is in fact fixed within the next payment period, I will happily change my review again to a 5 star. I do appreciate Jakes understanding and professionalism with the situation. Hopefully it is finally fixed.

Horrible and poor customer service I have ever received!! Run away from this place, I would go to any other local bank but here! If I could give them 0 stars I definitely would!! They do not communicate well with their customers at all!!!