Dupaco Community Credit Union, Dubuque, IA

They think nothing of messing with your finances. 1200 dollars not currently in my account that is supposed to be. Hell it took numerous phone calls to even get to the point of where they were supposed to put the money back. They don't care. Good thing I had my Xmas shopping done.

Just like my other review, go to a different bank. I lost my job a month ago and have been struggling ever since. They won't help. Last year I was charged over $300 in overdraft fees. I absolutely hate this bank.

Chad at Dupaco's business lending department is AWESOME. I've never had an issue with dupaco and everyone there wants to help you. It took me a while to find the right bank but I'm glad we did! :)

My entire family has been part of the Dupaco community since we moved to Dubuque in '99. Never a bad experience, always honest and personable. Always willing to help when it can be done. It's great to have a credit union to be able to trust and turn to. I don't think I'd trade my team for anything!

I started with Dupaco in 1988 and in 2013 I went in and got a car loan with Dupaco with a extend warranty the engine went out. I couldn't afford to fix the car. Dupaco would not honor the warranty. They sold the car and added the 2,000 I owned yet to a personal loan that I had threw Dupaco. I owe Dupaco 800. I went to Dupaco to see if I could pay less because I was having a hard time paying my bills. So Dupaco took me to court and now I have to pay for court cost. So if you're looking for a bank you should look somewhere else. I have been with Dupaco for 26 years and this is how they treat people.

I would give them 0 stars if I could. Take your business elsewhere. We have been with this institution for years, pretty much our whole lives. So it is such a slap in the face finding out loyalty means nothing to these people, especially when you have never defaulted, missed payments, etc on any account or loan with them. They are a very stuck up institution and we will be looking into closing all accounts and moving our mortgage elsewhere.

Will be closing my account with them, had a hardship in 2017 with a credit card and defaulted been on my credit report ever since, as of May first they reported the same account under a different account number. Basically I have to defaults on my credit report for the same debt which is illegal when I called them the lady said they could do that and offered the number for Agency Stark collections saying they handle all dupacos collections. Then asked me if I was going to pay the debt, I told her they wrote it off as a bad debt and I offered to pay it years ago and they told me the debt wasn't there's but all the contact info for the debt is dupaco. She was rude and hung up on me. Go to community or green state stay away from dupaco Update Kurt Wuertzer agreed it was report in error but removed the the wrong account, inaccurately reporting to the Credit bureaus account info and deleting all payment history and credit age. Will be filing a complaint

Just like my other review, go to a different bank. I lost my job a month ago and have been struggling ever since. They won't help. Last year I was charged over $300 in overdraft fees. I absolutely hate this bank.