DuTrac Community Credit Union, Dubuque, IA

Online banking app is horrible. The balances reflected are not updated to reflect current banking activity. Showing positives for both balance and available but getting overdrafts and being charged 30 dollars. Don’t know what’s going on here, but other than keeping my loans here, I’m going back to Dupaco for my everyday banking. Their banking app is trustworthy.

This review is specifically for the Walmart branch which is not listed on Google Maps. Although I frequent this place and would normally have a good review, today was not a good experience. My niece just got her first paycheck and I was trying to help her by cashing her check endorsed to me. The bank refused to do it. Despite having my account they wanted her ID and said no faster than she could provide one. Then they advised me to go to Dupaco. So there you have it. I've had an account here for 38 years. They know me by my first name. I just don't get it.

I have had my auto loan through DuTrac for three years. Recently my car was hit and deemed a total loss. Kim and Nicole the loan officers could not have been anymore helpful. My experience with them was second to none! I would recommend this financial institution to anyone anywhere.

I agree with all the negative reviews here. They shouldn't be called a credit union. They do not care about their members and do not "work" with you as they say they will. Every worker I've spoken with that works there are rude, snooty, and treat me like a piece of garbage. My husband and I make alot of $ and have multiple deposits every month going into our account. Our credit is not horrible as we have worked very hard at improving it over the past several years. Still cannot get approved for a vehicle loan. Ridiculous. Looking for a new credit union. Heard multiple good things about dupaco. Plan on going there for all my "banking" needs.

I have had my car loan with them for a year now. When I opened my loan I also wanted to consolidate unsecured loans but at that time they wouldn't since they hadn't established a relationship with me and my score was low. They said wait six months. Understandable. Six months later, was told the same thing, Now, my score is up over 100 points, paid off collections, and never missed a car payment and make more money. Still won't do it because of credit cards I have that don't even have a balance on them. If it wasn't for the low rate on my loan I would move everything away you guys. You lie and use a bad credit pull system. Doesn't make sense that one lender that pulls me almost 75 points higher even though they are both Transunion. Don't tell people you will work with them if you really don't plan on it. You should be ashamed to call yourselves a Credit Union.

These folks are making it more difficult and less appealing to want to have them handle my banking needs. Fraudulent activities are handled outside the country now, and I'm just not taking chances. I guess I'm moving my accounts over to Dupaco.

Online banking app is horrible. The balances reflected are not updated to reflect current banking activity. Showing positives for both balance and available but getting overdrafts and being charged 30 dollars. Don’t know what’s going on here, but other than keeping my loans here, I’m going back to Dupaco for my everyday banking. Their banking app is trustworthy.

This review is specifically for the Walmart branch which is not listed on Google Maps. Although I frequent this place and would normally have a good review, today was not a good experience. My niece just got her first paycheck and I was trying to help her by cashing her check endorsed to me. The bank refused to do it. Despite having my account they wanted her ID and said no faster than she could provide one. Then they advised me to go to Dupaco. So there you have it. I've had an account here for 38 years. They know me by my first name. I just don't get it.