Citizens Community Credit Union, Fort Dodge, IA

Moved here year ago looking for local bank to use! Sadly disappointed! Either this branch has hostel work environment or they are just plain annal! When you sit down and must request a smile from an employee (two separate occasions) should have been my first clue! No access to control my debt card, it was hacked branch canceled and wanted me to pay for a new card that someone else hacked, NO! Closed account looking for better place!

Yesterday after calling 5 separate times because my card got canceled by mistake I finally decided to try their online banking again hoping they updated it and it was no longer a useless waste of time. Got my card replaced and account access again. The online banking locked me back out 28 hours later remaining a useless waste of time can’t wait to be able to drop this bank. Their service is the worst it could possibly be. If you are someone who depends on online banking like I do this is NOT the place for you.

Worst bank ever I make a transaction at Walmart and they say fraud detection I’m canceling asap

No one EVER answers the phone. So irritating when you need to talk to someone and there's never anyone available

Most things considered pretty decent but I am someone who depends on online banking and the way it’s set up on their website his a horrendous joke absolutely hate everything about it. Try to login can’t you have to change your password again. Get a new security code doesn’t work the first three times. Finally works security question comes up but the right answer is never accepted and locked out of your account….again. It’s the most infuriating way to waste my day. Switching banks asap. Today 5-25-22 called a total of eight times to get my password reset again and nobody would answer “extension 7706 is unavailable” left message. 0 star review worst possible service

Had accounts. Lost job due to Covid so had not used in a while due to huge cut in pay. Moved in that time and post office said would notify any senders. Tried to use account again and debit card expired. Said hey, “I never got new cards”, and mgr said $20 for new ones because we “canceled” them…the cards we never received due to no address on file. So how did I cancel? Can’t believe you want to lose a customer over a small issue. Great management skills! Shows how great you treat customers! Used to be an awesome place to do business. What happened guys? Closed my accounts thanks to bad customer service from manager and staff. if I was in the wrong I would’ve eaten the $20. From talking to staff it seems as if management runs the branch like a hierarchy. If the president would like to reach out to make things right, please feel free. Please send in writing with a phone number to contact you at to the address you now have on file now. Good luck to current and future customers! P.S. I have been in customer service for approximately 14 years, maybe longer, and management almost 10 of those years. I would never treat a customer so poorly based upon the facts as presented. I will update my post with any updates. Thanks for reading!

Received car loan through cccu - tried automatic payment electronically. Information came through mail 3 days before first payment was due. No option to submit electronic automated payments. Three different people told me that they have personally seen the page - not one opened their website to guide me through the process. On the fourth person - I told them to walk me through the site step by step. After seeing a circular link between two pages with no option for an electronic option, I was told to use Edge and it worked. Chrome has 63.47% user market share. Edge has 5.3% user market share. You have billions of dollars going through your bank and you can't design a website for 63.47% of the 2023 browser user market share? I wonder how many people have late fees accrue just because they can't pay their loan through their website.

They do not answer the phone, turn you to a VM box, and do not return calls.