GreenState Credit Union, Fort Dodge, IA

Only opened account because I thought it would be great to have a local bank instead of Navy Federal Credit Union. I will be staying with Navy Federal! Green State automatically signs you up for NSF coverage for your debit card so if you happen to spend more then is in your account they let it go through then charge you 31.00 for each and every transaction. I had zero idea that would happen. I told them I wanted to close the account only to be told they will charge a fee since I just opened it a few months ago. I was also told I would be charged a different fee if I didnt use the account. Customer service has a horrible attitude. If I had known all the fees I would have NEVER opened an account with them. I was made to feel like I didnt matter at all because I dont have a ton of money.

Have my mortgage with GreenState and have been very happy with it. Natalie is a rock star and so helpful anytime I have a question. Highly recommend.

Very knowledgeable and professional! Julie was awesome to work with. Great service and financial products! Go in a speak with this Credit Union rep today and see what they can resolve for you.

We recently used this branch for our new home mortgage. They were absolutely amazing to work with. The team was so organized, explained everything to us in detail, and really made the process seamless. We will definitely be customers for the long haul. Thank you for the great customer service!

I have two complaints about this bank. Very hard to reach by phone and NEVER have enough tellers on hand. Never used to be this way when was first American!!!! Banked for years there.

We recently used this branch for our new home mortgage. They were absolutely amazing to work with. The team was so organized, explained everything to us in detail, and really made the process seamless. We will definitely be customers for the long haul. Thank you for the great customer service!

Only opened account because I thought it would be great to have a local bank instead of Navy Federal Credit Union. I will be staying with Navy Federal! Green State automatically signs you up for NSF coverage for your debit card so if you happen to spend more then is in your account they let it go through then charge you 31.00 for each and every transaction. I had zero idea that would happen. I told them I wanted to close the account only to be told they will charge a fee since I just opened it a few months ago. I was also told I would be charged a different fee if I didnt use the account. Customer service has a horrible attitude. If I had known all the fees I would have NEVER opened an account with them. I was made to feel like I didnt matter at all because I dont have a ton of money.

Very knowledgeable and professional! Julie was awesome to work with. Great service and financial products! Go in a speak with this Credit Union rep today and see what they can resolve for you.