Community Choice Credit Union, Johnston, IA

CUSTOMERS BEWARE! Community Choice Credit Union has a new policy that they implemented 2 days ago which allows them to put a 5 day hold on your deposits. Apparently this is written in their policies and procedures that they are not required to notify customers in writing. I guess it's okay that they tell you this at the window or the drive up. I've had a checking account and savings account with them for 8 years. I will be moving my account today.

The branch manager here solved an issue I had no luck resolving sooner. Her ability to resolve the problem and communicate effectively made the entire experience of doing business with CCCU an overall worthwhile and recommendable experience. Thank you, Susi for your hard work and customer oriented service.

Tricked me into signing for charges never mentioned and refuse to refund.

In the last two weeks, the online banking service has been less that satisfactory. I have been told I am using a different vehicle to get on line when I am using my computer at home. This has happened three times in the past two weeks and there appears to be a problem with your new system. If you plan to keep customers who have been with you for over twenty years - you need to fix your system and recognize those of us who using on line system with little or no difficulty with the old system and yet you keep telling us the new system is better than the old. From my perspective it is NOT, in fact, it is worse than the service I have received in the past. Thank you for letting me offer my perspective and hope this matter can be rectified as soon as possible if not sooner!!!!!!!!!

We love this unbank. Great customer service, newly remodeled, popcorn Fridays and the drive-up tellers are great 👍 …

CUSTOMERS BEWARE! Community Choice Credit Union has a new policy that they implemented 2 days ago which allows them to put a 5 day hold on your deposits. Apparently this is written in their policies and procedures that they are not required to notify customers in writing. I guess it's okay that they tell you this at the window or the drive up. I've had a checking account and savings account with them for 8 years. I will be moving my account today.

I have never banked with Community Choice as far as bank accounts- but with my experience with a Royal Flooring credit card that is through Community Choice, I never will. Apparently, they switched their credit card service provider and made it so there was literally no way to pay it unless you send in a check. Which was new- we paid it online before. I tried to call to pay it over the phone and the system sends you in circles. The first number you call tells you to call a different phone number and that phone number tells you to call the first phone number. We finally talked to an operator who just sent us over to the original message to call a different phone number. Called back to talk to another operator who ended up not helping us because they somehow have my husband’s birthdate wrong. She wouldn’t help or believe us that it was wrong, even though we were trying to PAY A BILL- not asking for info or trying to get money. We finally went into the Johnston branch of Community Choice and lucked out that Taymon was there to walk my husband through what needed to be done. Apparently, this is an on going issue they have with the service provider for the credit card. He asked for everything that happened because they keep having so many people come in with issues. 🤦🏻‍♀️ Our payment was late because of their mistake. We paid the card payment in the bank that day (Saturday), the money came out of our checking account, but according to the app we had to download to be able to pay the bills, it has not posted to our account by today (Tuesday). Doesn’t show as pending even. So I called back today, and apparently “that’s just how their system works since they changed providers.” They are saying it’s always at least a few days behind all the time. Like it shows that you still owe the minimum payment and the payment you made isn’t even pending, even though it’s come out of your account. In 2022, there isn’t better systems to be able to make payments? And they blame the service provider every time you talk to them, but don’t they choose their service provider?? We will never bank with this place after this experience and all the run around. **Update: Payment still hasn’t posted but we have no one to call to see where the money we paid (and came out of our checking account) went because the phone number for the card processor sends me back to Community Choice but Community Choice can’t see anything being processed because they aren’t the card processor. There’s literally no one to help.