Freedom Northwest Credit Union, Kamiah, ID

Over the past several months, I've worked with Kaylee at FNWCU to obtain two loans. I found her to be exceptionally service oriented and detailed in her work. She cheerfully answered my questions, and her replies were prompt and timely. I felt she really worked to understand my needs so that she could help find a creative solution. She was very thorough in processing and submitting documents, and I appreciated her outstanding communication along the way. Obtaining the financing was a painless process thanks to her. Customer service at its best!

I’m unsure why this location has so many good reviews because I fully regret going through Freedom Northwest for mine and my husbands car loan. We bought a used truck back in March of 2021 and was fortunate to pay it off after a month of having the truck/loan. Since then, we have been fighting to get the title to our truck which is rightfully ours. Laci was the woman who signed us up for the loan and she has been zero help in the whole process. Never replied back to my calls/emails, and Taylor always gives me excuses on why she doesn’t have the title to our truck. Is been over 2 months of going back and forth with Freedom Northwest and we simply want the title to our paid off truck. This is absolutely ridiculous and I would never recommend this company to anyone. UPDATE / RESPONSE TO THE OWNERS RESPONSE: My husband and I finally got the title to our paid off vehicle, and are glad to be done with this credit union. As far as the owners response to my review (as you can see below), I don’t believe anyone is sorry for the inconvenience. Whether you want to believe it or not, Taylor was constantly giving me “excuses” and refusing to call me back - with simple updates - when she promised she would. Taylor would also tell me it was the dealerships fault as to why they haven’t received anything. It had nothing to do with DMV. I am/was fully aware that DMV is taking longer than normal due to covid. Don’t mistake my kindness and patience towards your employees who weren’t doing their job of even keeping us updated for ignorance regarding the process of title transfers and lein releases. Regardless of my review - as an owner, you should listen to both sides of a story rather than siding with your employees who will tell you what you want to hear “under investigation”. There was a lot of neglect and disregard towards our questions/issues from BOTH Taylor and Laci that I simply wanted to highlight for others acknowledgement. Thank you for the response and I hope this review gives you insight on how your employees treat the customers whom keep you in business.

I appreciate that this bank is here, but I really wish they would be a little more careful to make sure that the money makes it into the correct account.

Very helpful with all my needs.

Love this bank they are so nice and I dont never have to wait long if ever.

Best credit union around. They have loaned me money on several cars, a home, and personal loan. Loan Dept is fast, keeps you informed, and easy to sign papers online. I switched for a couple years and had my account hacked, along with issues not telling me what’s going on. FNWCU has never had one issue in my years of banking with them! I’ll stay with them always!

From a business, with family here in my office of there deceased one, trying to get answers of there loved ones affairs. Tried several times to speak to the bank manager for over 45 mins and she " was with another member" oh " and now oh the phone.

Over the past several months, I've worked with Kaylee at FNWCU to obtain two loans. I found her to be exceptionally service oriented and detailed in her work. She cheerfully answered my questions, and her replies were prompt and timely. I felt she really worked to understand my needs so that she could help find a creative solution. She was very thorough in processing and submitting documents, and I appreciated her outstanding communication along the way. Obtaining the financing was a painless process thanks to her. Customer service at its best!