Freedom Northwest Credit Union, Lewiston, ID

I am 20 years old and have been with FNWCU since I was 16. When I turned 18, I applied for a credit card through Tara and got approved. During that time I lived in Arizona so it was a matter of her reaching out to me since i couldn’t stop by and that she did amazing at. Ever since then she has known me by my name. She has helped me get two car loans through FNWCU, and has helped me increase my credit limit many times. If Tara is unavailable Felicity is always my backup. These ladies are amazing at making me feel like I matter, they care about what is happening in my life outside of banking, and they’re overall amazing ladies to work with. I cannot thank them enough for what they do. I cannot thank FNWCU enough for what they do for me!

If you bring in coin monies, they cannot help because "they're a loan facility only" yet they are a banking facility. Not very helpful unless you want a loan through them.

If you are looking to get a loan on commercial Real Estate I would look elsewhere. From day 1 trying to work with FNCU has been a huge disappointment. I should of known that when I spoke with the Loan officer who couldn't get me an email with the Loan application in it the same day that it wasn't going to be good. From that point on it was mostly a waiting game. We tried reaching out multiple times and didn't get a response for days from the loan officer. 18 days from start to finish is how long it took for the Loan office to tell me what I had been asking from the very start. By this time the CRE we were trying to get the loan on had already received an offer, counter offered and received and accepted another counter offer. We didn't even have a chance. I also called the Lewiston branch and left a voicemail with the branch manager and never got a call back. Most unprofessional credit union i have ever tried to deal with. Like I said in the beginning, if you are looking to get a loan I would look somewhere else. With todays market no one can wait 18 days.

Went with Freedom Northwest for a home loan. I've never dealt with a bank that got things together in such a short time frame! I dealt with Kaylee and she was super friendly and helpful! Would highly recommend this place. You will not be disappointed. I look forward to doing more business with them!

My elderly parents have banked at Freedom NW in Lewiston for several years, along with other family members. Freedom NW has the kindest, most patient, customer orientated staff I’ve ever met at a bank. They treat my aging parents with dignity & respect even though they often needed info repeated (due to hard of hearing or forgetfulness) and make them feel like family. They always greet them by name, take all the time needed to answering questions, and always show they care! Always smiling and so helpful. Not only are they very helpful but the bank is always immaculate showing well cared for. Susan, in the Lewiston branch, always makes my parents feel like the king & queen of England & always gives excellent service (as does all their staff). They are accurate, helpful. thoughtful, caring and make service personable which is a rare find in customer service these days! They treat customers like family along with doing an excellent job of banking. They are prompt to respond to questions and implement updates. They treat customers with the best service possible!

I am 20 years old and have been with FNWCU since I was 16. When I turned 18, I applied for a credit card through Tara and got approved. During that time I lived in Arizona so it was a matter of her reaching out to me since i couldn’t stop by and that she did amazing at. Ever since then she has known me by my name. She has helped me get two car loans through FNWCU, and has helped me increase my credit limit many times. If Tara is unavailable Felicity is always my backup. These ladies are amazing at making me feel like I matter, they care about what is happening in my life outside of banking, and they’re overall amazing ladies to work with. I cannot thank them enough for what they do. I cannot thank FNWCU enough for what they do for me!

If you are looking to get a loan on commercial Real Estate I would look elsewhere. From day 1 trying to work with FNCU has been a huge disappointment. I should of known that when I spoke with the Loan officer who couldn't get me an email with the Loan application in it the same day that it wasn't going to be good. From that point on it was mostly a waiting game. We tried reaching out multiple times and didn't get a response for days from the loan officer. 18 days from start to finish is how long it took for the Loan office to tell me what I had been asking from the very start. By this time the CRE we were trying to get the loan on had already received an offer, counter offered and received and accepted another counter offer. We didn't even have a chance. I also called the Lewiston branch and left a voicemail with the branch manager and never got a call back. Most unprofessional credit union i have ever tried to deal with. Like I said in the beginning, if you are looking to get a loan I would look somewhere else. With todays market no one can wait 18 days.

Went with Freedom Northwest for a home loan. I've never dealt with a bank that got things together in such a short time frame! I dealt with Kaylee and she was super friendly and helpful! Would highly recommend this place. You will not be disappointed. I look forward to doing more business with them!