Umpqua Bank, Lewiston, ID

I have been banking with umpqua for many years now and have LOVED them. Have always been so polite and helpful with any questions. However, I dont know if its just new hires...but my last four interactions with them have been simply RUUUUUDE...They act like I am bothering them to ask questions if more than one. I was calling to dispute a charge on my account and asked for information on how to when the seller had no contact information. On top of my card being declined when attempting to use. Alarming things.Yet, you could hear the annoyed tension by the lady helping with my questions. Then she completley cuts me off while I was talking and places me on hold without saying a word. I sat and waited but didnt have her back on so I hung up. Was no "ok, let me take a minute to find out" just a simple click to me on hold. So disappointing as this like I said has been a few visits where I am being met with a annoyed tone, even eye rolls, and cutting me off (when in person). I get it is a trying time for all, but I am always polite when I talk with others and this has been constant where I am considering avoiding interaction with this location at all. It is sad that this has become the customer service interactions on the Thain umpqua. If you have questions I would say it is worth making the time to travel to Clarkston instead.

Always so helpful, very nice staff, and great location. Would recommend for all banking needs!

Nice people always helped me and remembered my name.

I have been banking with umpqua for many years now and have LOVED them. Have always been so polite and helpful with any questions. However, I dont know if its just new hires...but my last four interactions with them have been simply RUUUUUDE...They act like I am bothering them to ask questions if more than one. I was calling to dispute a charge on my account and asked for information on how to when the seller had no contact information. On top of my card being declined when attempting to use. Alarming things.Yet, you could hear the annoyed tension by the lady helping with my questions. Then she completley cuts me off while I was talking and places me on hold without saying a word. I sat and waited but didnt have her back on so I hung up. Was no "ok, let me take a minute to find out" just a simple click to me on hold. So disappointing as this like I said has been a few visits where I am being met with a annoyed tone, even eye rolls, and cutting me off (when in person). I get it is a trying time for all, but I am always polite when I talk with others and this has been constant where I am considering avoiding interaction with this location at all. It is sad that this has become the customer service interactions on the Thain umpqua. If you have questions I would say it is worth making the time to travel to Clarkston instead.

Always so helpful, very nice staff, and great location. Would recommend for all banking needs!

Nice people always helped me and remembered my name.