Great Lakes Credit Union, Algonquin Township, IL

Opened their free checking over a month ago, paid $$ for checks and have yet to receive them. I went in to request 2 bank checks (since I cannot write any checks myself due to no checkbook) and they charged me $10 without the telling me. The reason I had to make a trip to the branch and ask for the checks was because my check order never came, which I explained to the teller. When I messaged ask them about the fees, they told me to pound sand. They said that these are fees they cannot reverse, with no explanation. They won't even refund me for the checks I ordered that I never received. So GLCU cost me $45, tons of frustration and 0 service.. Real nice for a credit union. If you want a credit union that offers terrific service and a 4.09%APY on free checking balances, go to Consumers Credit Union. Anyone can join and they are top-notch. Message from their specialist below: We apologize for the situation that occurred. This is part of our fee schedule. Unfortunately those are not fees we are able to refund. If you do want to proceed with closing your account, you can complete this at a branch. We can also complete this request via this message, please just reply with your address and that you wish to close the account, we will mail you a check for the account balance. Thank you, Gina E-Communications Specialist

Customer service practically non-existent, and I've been locked out of my account for no reason so many times I've lost count. I totally gave up on online banking because of this huge waste of time. (Maybe they're great if you go in person but that's not what I'm looking for)

I was very pleased with their service. Very friendly and professional. They helped me set up a savings account and also a checking account. Answered all my questions. Very nice group of ladies.

Very rude person at door. I understand the Covid restrictions as far as mask, social distancing, etc. but why do they make you show 2 ID before you come in?? Illinois Drivers License isn’t enough? Then she proceeded to berate me for coming in instead of using drive through ( even though I explained why). Very rude service, I will be finding a new bank/credit union after this experience

My experience with GCLU has been nothing short of satisfactory and incredible. Amazing staff that have been extremely helpful, kind and courteous, especially in choosing the best options for accounts and credit!

I recently opened my savings account with GLCU, and have nothing but positive things to say! From the moment I walked in the door everyone was so prompt, polite, and made me feel like a valued client! I worked with Lisa Ramos to set up my account and she was very knowledgable and pleasant to work with throughout the whole experience. For anyone looking for a credit union, I highly recommend GLCU!

Why is it when i pull up you ask me what bank im banking with. Why do you think im here. Great Lakes credit union. Why dont you just act like every other great lakes and just send out the deposit slips. This is so frustrating I'm trying to save time by going to the drive-thru not answer question and answers just hand me the dang stuff.

Opened their free checking over a month ago, paid $$ for checks and have yet to receive them. I went in to request 2 bank checks (since I cannot write any checks myself due to no checkbook) and they charged me $10 without the telling me. The reason I had to make a trip to the branch and ask for the checks was because my check order never came, which I explained to the teller. When I messaged ask them about the fees, they told me to pound sand. They said that these are fees they cannot reverse, with no explanation. They won't even refund me for the checks I ordered that I never received. So GLCU cost me $45, tons of frustration and 0 service.. Real nice for a credit union. If you want a credit union that offers terrific service and a 4.09%APY on free checking balances, go to Consumers Credit Union. Anyone can join and they are top-notch. Message from their specialist below: We apologize for the situation that occurred. This is part of our fee schedule. Unfortunately those are not fees we are able to refund. If you do want to proceed with closing your account, you can complete this at a branch. We can also complete this request via this message, please just reply with your address and that you wish to close the account, we will mail you a check for the account balance. Thank you, Gina E-Communications Specialist