TBK Bank, Canton, IL

Ever since Covid started the banks switched to a calling system it frustrates me to not be able to talk to the people at my branch until after I’ve been transferred from some call-center asking me all the same questions that the bank personnel are going to ask. On a Saturday you can’t get a hold of anyone at the bank unless you physically drive to the bank their answering service is not available very inconvenient I’ll be moving my Business to another bank.

I really like the canton I’ll branch but they seem to go through a lot of employees. Seems every time I go inside there is a new face. The ATM goes down a lot . Then when you have to get money from another banks ATM they charge you 3 dollars . I feel this is wrong since it is there machine not working.

The staff is friendly and helpful. Whenever we have a question about anything they are happy to answer and always with a smile. We wouldn't have our accounts any place else.

Friendly & helpful every time I do my banking there.

Good bank

Horrible experience! Waited three minutes and 15 seconds just to talk to a human, then I had a terrible experience with her. She was very rude and short with me. I then asked to talk to the bank president and was refused. Never again!

Tammy was very helpful my last visit inside the Canton TBK branch.

Ever since Covid started the banks switched to a calling system it frustrates me to not be able to talk to the people at my branch until after I’ve been transferred from some call-center asking me all the same questions that the bank … More