OneMain Financial, Chicago, IL

This place has very poor customer service. I’ve been trying to get an additional loan for weeks and I come to find out that they won’t work with me when I’m already a customer! I’ve dealt with bad customer service but this place tops it. They don’t respond to phone calls or inquires. Yet when my credit was higher, they called me multiple times a day. What a shady, unethical business. I have provided them with all of the necessary documents (I’m an independent contractor) and they won’t give me a loan. My next logical step is to seek legal consultation as I feel I’m being discriminated against. Please save yourself the hassle and don’t use this company. They will charge you sky high interest rates anyway. It’s not worth it for the short term cash!

I worked with Stephanie and Ryan at the Clark Street office in Chicago. They were professional, knowledgeable, and patient in answering my questions. And I had my money the same day. Outstanding experience!

Great experience... Super helpful... Clear understanding of the entire purpose... And ALL... Options... Moving forward... Would advise other to try if, in need of a financial Boost... Go for it.

I'm very disappointed on how a loyal customer got mistreated by Jennifer a agent for this company. In middle of a conversation she took it upon herself to leave me talking alone as she hung up on me,while I was speaking!! Although I'm satisfy with the company, I felt disrespected!! Please look into your agents and teach them customer service skills.

I received a quick feedback on my loan application. Once approved, my funds were ready for me to sign off on, and to be picked up. Because of technical difficulties I was having with my phone , I had to personally go to their branch office, and sign off on my loan documents. The process went quickly, and I was soon on my way. Overall, I had a great experience with One Main Financial frm beginning to end!

I applied seven months ago, and you said my car is not worth for apply, you denied. I totally understand. But you keep sending me emails again and again that says I’m qualified for a loan. Yes, I need financial help, I submitted the application again, you told me the exact same reason and denied. What is wrong with you? You One main company messed up my credit score big time since beginning of the year!!! I tried to build it up carefully after Covid crisis hard time. Please stop sending me those fake emails and delete my information from your list. Stop it, I don’t need your help anymore. You hurting my account and credit. You are really bad company I’ll tell all people who ask for financial help. Thanks, please give those loan to the people have nice car. I feel bad about it, you are not trustworthy. Sorry

Ryan was very helpful. We started the process online which was just hell from the very beginning. People are not helpful on thr phone. Say they called us and they never did. I call about our appointment lady I spoke with doesn't know how to deal with frustrated customers because the service was horrible. I asked to go in the office which led us to Ryan. Very helpful, explained everything to us. Very patient. I definitely recommend working with him. He was amazing.

I’m a repeat customer because my experience with One Main Financial representatives always has been that they are friendly and helpful, putting me at ease even in complicated situations.