OneMain Financial, Chicago, IL

The worse financial company I have ever done business with. The customer service is horrible. I called to change my direct pay and they are asking me for proof that the account where I want to set my direct pay is mine. "For real" why would I take someone else's money they made me feel like a liar. I am in California working but live in Chicago.I honestly regret doing business with this company can wait to pay the loan off so I don't have to deal with them.

Lupe was great. She explained everything to me that I need to know. She was very professional. I would do my business with her again. I recommend this place.

They really just want to see & look at your credit. Very "Nosey & Sneaky" questions. They do not tell you loan requirements nor discuss your loan qualifications upfront even though you've ask them to. They'll ask for collateral & won't tell you upfront that you may possibly need it.

I applied for a loan an supposably I got an email saying I got approved but when I got there they said I didn't make enough at work an that my credit was bad. They didn't even explain nothing they only said I can't proceed with your loan. But they where good in calling and calling and calling and sending emails for I could just go waste my time

Maria, was thorough and very comprehensive during the process when assisted me with a loan that will help with my finances

Tried to apply for a loan and spoke to an incredible rude person on the phone. The list of documents to upload included "Car registration" but the person on the phone told me they needed the "Car title". I asked three times which was needed to complete my loan and she advised I go to a Currency Exchange (what?) to learn more. She kept talking over me and clearly didn't understand that a car title is different than a car registration. I asked how a Currency Exchange in Illinois would be able to help with my car that is currently registered in New Mexico. She even said she didn't own a car and didn't really know. All I wanted to do was submit the final required document to complete my loan, and was being told two different things from a very rude and uninformed employee. I asked to speak with her manager and she put me on hold, came back and said her managers was on a call and would l like to wait or receive a call back. Being frustrated already, I opted for a call back and she immediately hung up. I did NOT receive a call back from anyone. I've used this company in the past and had a much better experience. If I were a manager/supervisor at this company, I would seriously look into this person's performance and attitude as they are not definitely not someone I'd want representing my company. Edit: I returned to my application a day later and discovered it had been closed and there is no longer the option for me to upload the final document (the car registration listed on the required list of documents) to complete my application.

Very satisfied with the service I got and Steve was very patient with me and explained everything to me step by step to assure I understood how this loan works thank you One Main for helping me get my life and finances back on track

One main has work with me since six years ago.I’m ok with the loan I got because they did work with me wasn’t the amount I expected but hey something is better than nothing.