Decatur Earthmover Credit Union, Decatur, IL

Good bank, polite staff at each facility I've visited, helpful when I need it, but my gosh hurry up in drive thru, answer the phone.

Accuses people of forging checks because the date wasnt written to their standards. Doesnt even try to confirm it is a forged or legitimate check or send it to a supervisor. Great job...

Have been a member since they opened inside the Decatur facility. At one time it was the best, but they are now the worst. No customer service. When depositing a check they want to know what it is for, this is none of their business. I have tried to leave messages with Barry, but he will never call me back. Run from this place.

Not to happy had to call to cancel one card and they turned around and cancelled my back up card and I'm not to happy that they did that without my permission

Been at this credit union since it opened! Totally not staying with them any longer!! The mobile deposit that they have is ridiculous!! They add the check to your account, then 2 hours later they reverse the deposit WHY because the word MOBILE wasn’t written on it! But, everything else was there. Signature, deposit at DECU! Done with Earthmovers!

I have multiple issues with this bank or credit union. My biggest issue was recently when there was an attempted fraudulent charge not once but twice on my account. When I went to the bank to address this situation I was not asked to step into an office to address it privately but it was addressed publicly in front of multiple customers. When asked to speak to a supervisor. I was then given attitude and she rolled her eyes at me. They are not professional nor is their security at the best. I would highly recommend no one banks through these people

The company they use for their card services are straight up scammers. Constant issues with my card randomly locking, unable to login to the app most of the time because their "servers are updating" and no one can tell you why it keeps happening. So, if you want access to your money at most 50% of the time then this credit union is for you!

An okay bank. Usually service is good, but it has been a pain discussing a FHA loan with them. I have trouble getting all the info at once; I instead am getting bits and pieces of info at a time which is a waste of my time.