Fifth Third Bank & ATM, Marion, IL

I've never known a bank that did not answer the phone. When you try to call the local branch...it rings off the wall!! You can't even leave a voice message. It's been like this forever. I don't understand. They must train their employees to ignore the phone, or just put it on silent. Or maybe it rings somewhere overseas. Who knows!!?? You can call the 800 number but you CANNOT CALL THE LOCAL BRANCH. Forget about it. Don't waste your time. The only reason I bank with them is because they have banks in many of the cities that I travel to. But if it weren't for that I would go elsewhere.

Just awful. The staff is good, but the company has terrible rates and fees.

They're a 5/3 worse than any other bank I've used. There is a "3rd party checking policy", through which, if a check you're cashing is not a 5/3 check (how and why would you ever be cashing a payroll or even a personal check from your OWN bank?? The whole reason to open a checking account is to avoid complications when cahsing checks from OTHER services) they charge a percentage based fee. This is a completely asinine policy and makes it impossible to get your money upfront. The tellers were of absolutely no assistance in helping me to understand this policy and rather, made me feel stupid for attempting to.

I love fifth third bank! However I am not happy with the service at this location. I have no problems getting my needs met through their customer service but you can never get a hold of anyone at this bank. I have called multiple times a day at different times of the day and various days of the week. I never get a response and I am never allowed to be able to leave a voicemail. I am very frustrated because the service that I need is not available with the main customer service line. I work their business hours so it is nearly impossible for me to make it to the branch. Overall diss appointed with this branch’s service. Sad when even be main customer service line can’t get in touch with the branch

They NEVER answer their phone, EVER. I have had nothing but trouble with this branch. Highly recommend banking somewhere else.

I have had quite a few checking accounts with different banks. Out of all of them the ease and simplicity at to which this bank operates is by far superior. Very nice people, lots of options to pick from, knowledgeable staff that go out of there way to help you and most of all for me the quickness they get there customers in and out the door. A++

Can never speak with a Human when you call to get your balance, the dispute, fraud number. It Always has a recording that asks for account number or social security number then says that information doesn’t exist and hangs up. 6 Years and I’ve and not Once. You ask for a number In the Branch and that’s the only one they give, too. A Recording

I've never known a bank that did not answer the phone. When you try to call the local branch...it rings off the wall!! You can't even leave a voice message. It's been like this forever. I don't understand. They must train their employees to ignore the phone, or just put it on silent. Or maybe it rings somewhere overseas. Who knows!!?? You can call the 800 number but you CANNOT CALL THE LOCAL BRANCH. Forget about it. Don't waste your time. The only reason I bank with them is because they have banks in many of the cities that I travel to. But if it weren't for that I would go elsewhere.