First Financial Bank - Drive-up Center, Mount Vernon Township, IL

Very unprofessional and rude. They allow their tellers to yell across the room at customers, whisper to other customers about the situation at hand, and cuss at customers. We canceled all of our accounts, and I would recommend not using them. We are very happy with our new bank; where we are respected and taken care of. My only regret other than using them to begin with, was not leaving sooner!

Discriminatory practices wouldn’t allow me access to my funds and called the police on me when I wanted to close my accounts after nasty teller Intruded into my business about my personal home matters of my EFTs

Don't bother going to this branch for help. I ended up sitting at the customer service desk and calling the main branch on my cellphone for information about my debit card after repeatedly being told "I can't get that information". Also be forewarned: the bank doesn't mail new debit cards until about a week before they expire. Hopefully it will arrive on time for me to respond to the many emails I've received warning me that my card is about to expire.

Excellent

Very unprofessional and rude. They allow their tellers to yell across the room at customers, whisper to other customers about the situation at hand, and cuss at customers. We canceled all of our accounts, and I would recommend not using them. We are very happy with our new bank; where we are respected and taken care of. My only regret other than using them to begin with, was not leaving sooner!

Don't bother going to this branch for help. I ended up sitting at the customer service desk and calling the main branch on my cellphone for information about my debit card after repeatedly being told "I can't get that information". Also be … More

Discriminatory practices wouldn’t allow me access to my funds and called the police on me when I wanted to close my accounts after nasty teller Intruded into my business about my personal home matters of my EFTs