SOCU Pontiac Branch, Pontiac, IL

Always going above and beyond with customer service !! Desty is grade A++ when it comes to hard working with a smile on her face!!

I’ve been with SOCU for a couple years now and I’ve had nothing but great experiences with them. They still keep that small town feel and they have treated my wife and I very well.

I would give them 10 stars, if possible! I had been banking with another local credit union for 32 years. Yesterday, I went to that credit union to get a motorcycle loan. After meeting with them, i decided to shop around, and I'm very glad I did. I met with Chris Cox at the Pontiac SOCU branch and not only did she beat my credit unions rate on the loan by a mile, she also signed me up for the SOCU Visa and did a very low interest balance transfer on two of my current cards, increased my credit limit and lowered my interest rate. Then, she showed me how they could lower my interest rate on my mortgage and save me thousands of dollars. She also told me they do not sell their mortgages to third party mortgage brokers so your money stays local. That was great to hear! She did all of this in about one hour. Everyone there was very friendly, smiling and laughing. The whole time I was there, it felt more like a family reunion then a bank appointment! My former credit union has felt very sterile and robotic. My time spent at SOCU was a great experience.They just won over a new customer! I would highly recommend you at least consider SOCU for any of your personal banking needs. Great Job Chris! Nice to meet you!

This place is awesome if you ask me! I've never had a bad thing to say about them. I was in a bind a couple years ago and needed a car, but my credit was terrible. They took a gamble on me and gave me a loan with a 7.24% interest rate. Everyone else wanted 24.99%. (Or flat out denied me.) They worked with me and helped me manage my loan in a way that worked for me by allowing me to skip a monthly payment when times were tough. They also have a 10 day "grace period" on their loans that ensure you are never late on payment! And they reported my perfect payment history to the credit bureau, helping me build up my score. When I was ready to buy my truck, I simply made a call and was pre-approved for another loan on the spot because I had "Perfect credit with the them". They also approved me for a credit card when noone else would. The employees treat me great and are always able to answer any questions I have, even if that means contacting someone at the home office for help. I would say that SOCU has been a life changer for me and I highly recommend them to anyone who needs a little help getting their financial situation on track.

I like this credit union for the most part. I do have to say that the customer service isn't the most overly friendly. I worked for a bank for 13 years and we always greeted the customers with a warm smile and greeting in the lobby and the drive thru. This is not always the case here. Most times in the drive thru I get "Would you like a receipt?" as a greeting. The last time I went in was to do a cash advance and was told well if it requires a pin then we have to use the pin. I have done this advance weekly for a few months now and have never had any issues until this girl. She wasn't very friendly at all. Perhaps Gallup Surveys may help with the lack of friendly service. We had those at the bank I worked for. Edit: The service this past weekend was much friendlier. I was helped by the same girl as the last time and she was much friendlier this time.

Beware this Credit Union reports your account as negative Twice. Once through CDA then creates a different account date with different money owed to reset clock on debt and to ding you twice on Credit Report. Which is completely Illegal and against the fair reporting act. I have addressed this with there President/Owner and he promised to correct, He never did. Lady head of collections admitted on recording conversations that they did a “Audit “ 3 years later and was reason for delay in reporting to credit agency. In my opinion this is a fraudulent attempt to keep negative information on report. Pontiac Court house was contacted and legal remedy is being seriously considered. BEWARE pursueBEWARE

I would give them 10 stars, if possible! I had been banking with another local credit union for 32 years. Yesterday, I went to that credit union to get a motorcycle loan. After meeting with them, i decided to shop around, and I'm very glad I did. I met with Chris Cox at the Pontiac SOCU branch and not only did she beat my credit unions rate on the loan by a mile, she also signed me up for the SOCU Visa and did a very low interest balance transfer on two of my current cards, increased my credit limit and lowered my interest rate. Then, she showed me how they could lower my interest rate on my mortgage and save me thousands of dollars. She also told me they do not sell their mortgages to third party mortgage brokers so your money stays local. That was great to hear! She did all of this in about one hour. Everyone there was very friendly, smiling and laughing. The whole time I was there, it felt more like a family reunion then a bank appointment! My former credit union has felt very sterile and robotic. My time spent at SOCU was a great experience.They just won over a new customer! I would highly recommend you at least consider SOCU for any of your personal banking needs. Great Job Chris! Nice to meet you!

This place is awesome if you ask me! I've never had a bad thing to say about them. I was in a bind a couple years ago and needed a car, but my credit was terrible. They took a gamble on me and gave me a loan with a 7.24% interest rate. Everyone else wanted 24.99%. (Or flat out denied me.) They worked with me and helped me manage my loan in a way that worked for me by allowing me to skip a monthly payment when times were tough. They also have a 10 day "grace period" on their loans that ensure you are never late on payment! And they reported my perfect payment history to the credit bureau, helping me build up my score. When I was ready to buy my truck, I simply made a call and was pre-approved for another loan on the spot because I had "Perfect credit with the them". They also approved me for a credit card when noone else would. The employees treat me great and are always able to answer any questions I have, even if that means contacting someone at the home office for help. I would say that SOCU has been a life changer for me and I highly recommend them to anyone who needs a little help getting their financial situation on track.