Staffs are great to work with in the Rock Island office. I've worked with Gordon in the past and just recently worked with Kristine. Thank you for all you do.
Ashley Powell
1 year ago
I'm not sure of the name of the gentleman at the Rock Island office who assited me through the loan process as we did it all over the phone and I missed his introduction. But I just want to say that he was the most friendly customer service representative I have ever encountered. He was kind, patient, funny and very knowledgeable. He walked me through everything, explained the processes and was super patient when the electronic forms were going haywire. Definitely took the headache away that comes with loan applications. So huge thank you to him!!!
Josh Fittro
1 year ago
Terrible. If you call ahead (like they say to do if you're needing to make a late payment) they will still send the payment through. And after calling them and the bank and having the "manager" to this loan shark place tell me there is nothing she can do for me at this point, I'm screwed. Don't you love it when there is nothing a manager can do to help you? Isn't that amazing customer service? After I called ahead to make sure this wouldn't happen? It still does and there is not a thing they can do about it. Amazing. DO NOT USE THIS COMPANY!
James Smith
1 year ago
Don't believe "pre-approved" it's a scam to get you to sign up and make a bad mark on your credit...it told me I was "pre-approved" for a certain amount then they come at me with not even a quarter of what the "pre-approval" was supposed to be and instead of taking all deductions into consideration and asking what comes out of each paycheck they just assume your pay can't fit your budget...what a joke
Cindy Truax
1 year ago
I did not think great customer service was still alive but this office has restored my faith. Great people to deal with.
Serena Spicer
4 months ago
They worked really fast to get my loan done,Also listened to what I needed and helped as much as they could,Highly Recommend.
Ashley Powell
4 months ago
I'm not sure of the name of the gentleman at the Rock Island office who assited me through the loan process as we did it all over the phone and I missed his introduction. But I just want to say that he was the most friendly customer service … More
Liendy Happach
4 months ago
Staffs are great to work with in the Rock Island office. I've worked with Gordon in the past and just recently worked with Kristine. Thank you for all you do.
Liendy Happach
1 year ago
Ashley Powell
1 year ago
Josh Fittro
1 year ago
James Smith
1 year ago
Cindy Truax
1 year ago
Serena Spicer
4 months ago
Ashley Powell
4 months ago
Liendy Happach
4 months ago